Customer Service Manager

Company Description

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, EcoBrite™, and Whiskware®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.

A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.

Job Description

Trove Brands is a dynamic and innovative company that is committed to providing exceptional customer care using an empowered connection model. We are looking for a passionate and results-oriented Customer Service Manager to enhance our care and lead our core support team.

Responsibilities:

• Manage and motivate a team of customer service representatives to ensure that they are providing the highest level of service to our customers.
• Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize customer service processes.
• Resolve customer complaints and issues in a timely and effective manner.
• Cultivate a thriving support environment focused on empowerment and growth.

Qualifications

• 3-5 years of experience managing a customer service team or related field. This experience should demonstrate your ability to lead and develop a team, as well as your knowledge of customer service best practices.
• Passion for continuous improvement. You should be someone who is always looking for ways to improve processes and systems, and who is excited about new ideas and innovations.
• A helpful and supportive leader. You should be someone who is committed to helping your team members succeed, and who is always willing to provide guidance and support.
• Results-oriented. You should be someone who is focused on achieving results and who is not satisfied with the status quo.
• Excellent organizational and time management skills. You should be able to manage a demanding schedule and prioritize tasks effectively.
• Highly accountable and self-motivated. You should be someone who is able to work independently and who takes ownership of their work.
• Excellent communication skills. You should be able to communicate effectively with both your team members and customers.
• Positive and energetic. You should have a positive attitude and be able to bring energy and enthusiasm to your team.
• Curious and inquisitive. You should be able to genuinely consider other perspectives and admit fault if there’s a better path to success.
• Proficient in data visualization and reporting tools. You should be able to use tools like DOMO, Excel, and Gorgias to create reports and analyze data.

Additional Information

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

· Comprehensive medical, dental, and vision care

· 401k package with employer matching

· Paid Time Off

· Maternity/Paternity leave

· Full indoor basketball/volleyball court

· Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)

· Yoga studio

· Meditation/Nap room

· And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.