WHO WE ARE:

NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:

Assist Customer Service Department and Staff in providing customers with highest quality of care and attention in all areas including installation and ongoing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Support Field Service and Distributors in providing quality service through communication and fulfillment of orders and parts at customer sites
• Assist in overseeing all customer orders, installations, and documentation to meet agreed standards, schedules, and costs
• Maintain and update Device History records and Service reports of all systems
• Coordinate the return of defective material from the field which includes requesting RMAs from vendors and recording all returned material and parts failure analysis for regulatory review
• Maintain the Installation Matrix for both product lines within division
• Learn and maintain high knowledge of products
• Administrative work including revenue monitoring and KPI’s, on time delivery (OTD), reporting, and any other projects as required
• Provide backup services to Shipping as needed
• Implement CAPAs
• Attend and complete all required training and certification exams

EDUCATION & EXPERIENCE

• Bachelor’s Degrees or equivalent experience preferred 
• Comprehensive understanding of customer service business, 1+ year experience
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Customer focused with exceptional problem solving skills

COMPUTER SKILLS

• You must be excellent with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, Outlook, Internet Explorer, and Google Chrome

PHYSICAL REQUIREMENTS

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds 
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit for long periods of time 
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

COMPETENCIES

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties 
• Microsoft Office Suite 

About NeuroLogica

Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https://www.neurologica.com .

We offer a comprehensive benefit package which includes;

- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

- Dental coverage through Delta Dental

- Vision coverage by VSP

- Company paid Short-term and Long-term Disability coverage

- $1 for $1 401k match up to 5% managed by Fidelity

- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact [email protected] for any questions or requests. 

NeuroLogica welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.