Customer Service Associate

Our Customer Service Associates are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Customer Service Associate will receive two weeks of intensive hands-on training to become a resident expert in…

• The products and services available
• Consultative sales techniques
• Account activation, delivery methods, and installation details
• Proper compliance procedures and handling of confidential customer information
• And more!

The training for our Customer Service Associates does not stop there either! Our firm is highly passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attend conferences from industry-leading executives, and daily practice scenarios.

As our Customer Service Associate, you will use a lead-based system to meet customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Service Associates must be hospitable, professional, understanding, and active listeners. You will also…

• Follow all CDC and local mandates while working with customers. Your safety and the customers are our top priority, and we will not compromise that
• Accurately complete, send, and file product and service order forms following our privacy and confidentiality guidelines
• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.
• Work with fellow Customer Service Associates within the customer service department to set attainable customer outreach and acquisition targets
• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

You will be successful in the Customer Service Associate position if you…

• Have at least 1-2 years of experience in customer service, sales, or client-facing position
• Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills
• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry; our team will be there if you need help
• Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.
• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
• Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

This is a full time, in-office position based in the Greater DC area. We are looking for candidates that are able to start immediately, so you must be local to the area.