Why Work With Us?
We are looking for a Customer Service Associate that is motivated, passionate, and opportunistic. The direct communicator to our consumers is you. Therefore, we are looking for individuals that have strong communication skills and customer service experience. The Customer Service Associate is the key point of our representation to clients & customers alike. Training will be provided for all of our client’s products and services, and also all aspects of our business development and sales strategies. We are not only invested in our client’s success but our employees as well.
Customer Service Associate Responsibilities:
- Prospecting accounts in order to gain new business, establishing connections with former accounts in order to resume a business relationship, and maintaining ongoing positive interactions with all accounts to ensure customer satisfaction.
- Participate in team training and collaboration sessions that focus on growing our business in the local region at an aggressive pace thus ensuring the foundation is built for long-term success.
- Determine the most attractive market segments and customers based on the value of our products and services.
- Continue to expand the need for our services through education, awareness, and market development to provide sustained growth.
- Identify and assist in the development of Area Managers in the Region who are professional, hardworking, knowledgeable, dependable, and self-sufficient.
- Identify produce and provide leads, job information, and customer contacts to Area Managers.
- Consistently hit and exceed sales goals while holding a high standard of integrity.
Customer Service Associate Qualifications:
- Prior experience in sales or customer service is a plus. Full training is provided to those who have an aptitude and high level of interest in the industry.
- Ability to relay information clearly and accurately to clients, customers, and team members.
- Team player mentality with motivation to become a leader - we offer promotion opportunities within the first six months based on performance.
- Dedicated and Self-directed.
- Creative thinker and problem solver.
- Engaging and sociable, with excellent active listening skills.
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What We Do
Encompass Core is a well-known marketing firm that helps people to reach out to its audience in the most effective way. We give a fully integrated approach to marketing, with all the services one needs under one roof. We focus on doing what’s right for our clients, which means creating something that will leave a long-lasting impression in the mind of people. We go above and beyond to understand our clients’ business and it’s market. This is one of our techniques that allows us to get the desired results. Our services not only enhance the customer experience but also fulfills most of our business goals.
At Encompass Core, we strongly feel that our people build our business, and without their efforts and hard work, it’s difficult for us to succeed in what we do. Each of our associates has the potential to make an impact in their communities and develop new and creative campaigns towards our clients’ customer acquisition needs.
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