Customer Scheduler

Posted One Month Ago
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Nottingham, Nottinghamshire, England, GBR
In-Office
25K-27K Annually
Entry level
Aerospace • Defense • Manufacturing
The Role
Serves as the primary customer contact for scheduling, order acceptance, contract compliance, rescheduling, and production updates. Coordinates with Production Control, Sales, and Purchasing to resolve issues, confirm manufacturing feasibility, and maintain customer service levels. Hosts customer visits, manages relationships, and ensures compliance with safety, quality, confidentiality, and company procedures.
Summary Generated by Built In
Company Description

Company Profile:
SPS Aerostructures Limited manufactures precision machined components, sheet metal fabrications, and avionics assemblies for commercial airliners, military jets, and helicopters. 
The company was founded in 1984 and is based in Annesley, Mansfield and Rugby in the United Kingdom. SPS Aerostructures Limited operates as a subsidiary of Precision Castparts Corp – PCC Aerostructures.

Job Description

Purpose: Focal point for all matters relating to the customer.

Responsibilities

  • Service the needs of customers by resolving customer scheduling / requirement issues.
  • Ensure that Customer Orders comply with contractual agreements and reschedules and exceptions are managed within the contractual terms.
  • To manage and control the acceptance of customer requirements and ensure their input to Avante so that customer requirements are understood, and in liaison with the Production Controller ensure before acceptance that production is achievable.
  • Monitor Customer Order status and progress of parts in production.Flag concerns and changes to priority to Production Control.
  • Maintain professional business relationships with key stakeholders to achieve service levels and attain a high reputation for integrity both internally and externally.
  • Liaising with the Sales team where necessary to highlight any necessary issues.
  • Work closely with Purchasing to resolve supply problems.
  • Host and manage customers whilst on site and ensure that their activities are controlled within company procedures.
  • To work in a safe manner in order to satisfy Health and Safety legislation and to avoid accident or injury to people, machinery or property.
  • To be aware of and comply with relevant aspects of the Company’s Quality Policy and Procedures.
  • Carry out such other duties as may reasonably be required within the jobholder’s capability consistent with Terms and Conditions of employment.

Qualifications

Experiences

  • Experience in the use of all the Microsoft Office software is essential.
  • Minimum of HNC in Engineering or equivalent discipline preferred, experience and knowledge of engineering production methods is also preferred.
  • Sound Commercial and Business acumen is preferred.

Skills and Competencies

  • Excellent communication skills; written, verbal, interpersonal and listening, and the ability to communicate effectively at all levels internally and externally
  • High level of professionalism and integrity operates to the highest ethical standards.
  • Maintain confidentiality and use discretion at all times
  • Excellent organisational skills, with the ability to manage multiple tasks, prioritise and follow up
  • High level of resilience
  • Ability to achieve results even when under pressure
  • Excellent attention to detail and high level of accuracy
  • Has a positive attitude and be motivated by the role
  • Flexible, adaptable to change

Additional Information

Salary: £25000 - £27000 per annum

Skills Required

  • Experience using all Microsoft Office software
  • Minimum HNC in Engineering or equivalent discipline
  • Experience and knowledge of engineering production methods
  • Sound commercial and business acumen
  • Excellent written, verbal, interpersonal, listening, and communication skills
  • Professionalism, integrity, confidentiality, and discretion
  • Excellent organizational skills, including managing multiple tasks, prioritizing, and follow-up
  • Resilience and ability to achieve results under pressure
  • Excellent attention to detail and accuracy
  • Positive attitude and motivation
  • Flexibility and adaptability to change
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The Company
250 Employees
Year Founded: 1984

What We Do

SPS Aerostructures Limited manufactures precision-machined components, sheet-metal fabrications, and avionics assemblies for commercial airliners, military jets, and helicopters. Based in Annesley, Mansfield, and Rugby in the United Kingdom, the aerospace engineering business produces precision-machined fabrications and structural assemblies for civil and military aircraft and rotorcraft. Its capabilities include machining, fabrication, structural assembly, kitting, and other engineered production services for aircraft applications.

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