JOB PURPOSE
Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
- Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
- Provide outstanding customer service.
- Greet customers in a timely matter as they approach your work area.
- Resolve customer issues to the best of your ability.
- Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
- Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
- Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
- Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
- Efficiently close sales to meet overall store sales goals.
- Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
- A commitment to following directions is required.
- All other duties as assigned.
QUALIFICATIONS
- High school diploma or GED
- Previous sales or customer service experience.
- High attention to detail.
- Working knowledge of 4473 paperwork and the FBI NICS system preferred.
- Strong problem-solving skills, and able to deal with high customer volume.
- Cash handling and previous cash register experience is a plus.
- Strong interpersonal skills, including effective communication both orally and written.
- Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
- Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.
Must be at least 18 years old.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Export Control Compliance Notice
This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.
Skills Required
- High school diploma or GED
- Previous sales or customer service experience
- High attention to detail
- Strong problem-solving skills and ability to manage high customer volume
- Strong interpersonal and oral and written communication skills
- Positive attitude, goal-oriented approach, and customer-service focus
- Ability to follow directions and interact positively with customers and coworkers
- Working knowledge of ATF Form 4473 paperwork and the FBI NICS system
- Cash handling and cash register experience
- Ability to work evenings, weekends, and holidays
- Ability to lift up to 70 pounds and perform standing, walking, climbing, and stooping
- Must be at least 18 years old
- Ability to satisfy U.S. Person or export-license requirements under ITAR/EAR compliance screening
What We Do
Palmetto State Armory was created by people with a passion for firearms, tactical gear, and the great outdoors. The history of Palmetto State Armory is simple - veteran Jamin McCallum returned from deployment with the same passion and demand for excellence that was instilled in him through the military. He soon noticed that there did not seem to be a customer friendly company available for the everyday gun enthusiast. Starting as just an ammunition and magazine website, PSA has grown into a full service company represented by the website, multiple retail locations, and its own personalized firearms brand. With a dedication to quality and customer service, Palmetto State Armory has their sights set on continued excellence and growth.
