Customer Retention Specialist-Field-PA

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Pennsylvania
Remote
35K-90K Annually
Entry level
Energy
The Role
As a Customer Retention Specialist, you will advise and educate customers on energy products, focusing on retention and generating sales. You will maintain records through CRM technology, work collaboratively with sales teams, and ensure customers have a great experience while managing direct sales activities.
Summary Generated by Built In

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Job Summary: 

As a Customer Retention Specialist, you will provide current customers with expertise and education on a wide variety of energy products, helping homeowners to become smart energy consumers. This role is full-time and offers competitive benefits, $35,000 base salary + commission, and has great opportunities for personal and professional growth.

Primary Responsibilities:

  • Focus on retention of current customers by also generating other product sales

  • Use a consultative selling approach; increase customer’s awareness of choice as well as competitive advantage over other energy providers; provide potential customer with pricing and effectively close the sale.

  • Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.

  • Keep detailed records of sales activity via CRM technology on an iPad.

  • Develop collaborative working relationships with other sales representatives.

Required Skills:

  • Proven understanding of the business, lives the company values and committed to continuous learning and development

  • Exceptional interpersonal skills; ability to make a connection with a diverse array of customers over the phone.

  • Highly motivated to sell with a desire to succeed

  • Customer focused, results oriented

  • Time management skills

  • Professional demeanor and attire

Minimum Education, Experience and Requirements:

  • High school diploma or equivalent.

  • Valid Driver’s license with a good driving record, a reliable personal vehicle, auto insurance coverage that satisfies the minimum requirement for the state. 

  • Must be willing and able to visit with customers face-to-face regularly at least 50% of the time.

Physical Demands:

  • While performing the duties of this job, the employee must be able to work outdoors daily with exposure to an outside environment, which includes inclement weather.   The employee is regularly required to drive, sit, stand, and walk; use hands and fingers to operate the iPad; and be able to occasionally lift up to 10 lbs (iPad, training binders, marketing materials, etc.).

#INDSR

#LI-TH1

Note:  Work hours vary by season.  Evenings and some Saturdays required.

Salary Range:

$55,000.00 - $90,000.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an uncapped sales commission. 

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

  • Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

  • Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

  • Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

  • Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

  • Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

The Company
Dublin, OH
1,301 Employees
On-site Workplace
Year Founded: 1981

What We Do

IGS Energy is redefining what it means to be an energy retailer.

We are leading a transition to a more sustainable energy future by empowering home and business customers to source the energy that’s right for them, manage their costs and carbon footprint, and protect the systems that keep their homes running efficiently.

As a proudly private company that follows the principles of Conscious Capitalism, we prioritize the needs of our customers, our employees, the communities where we live and work and the planet.

IGS Energy serves as a trusted advisor to more than 1 million customers nationwide, making an ever-changing and complex industry simpler

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