As a Customer Retention Manager, you’ll own the customer renewal lifecycle and ensure high retention across assigned accounts. You'll act as the primary point of contact for renewals, coordinating internally with Sales, Support, Legal, and Finance to drive timely, value-aligned contract continuations.
Key Responsibilities
- Manage the end-to-end renewal process, including outreach, negotiation, and execution.
- Proactively identify and mitigate churn risks, collaborating closely with Customer Success.
- Maintain accurate renewal forecasts and reporting in CRM systems.
- Partner with Sales and Product to identify upsell and cross-sell opportunities during renewal cycles.
- Ensure pricing, licensing, and commercial terms are aligned with company strategy and customer needs.
- Support continuous improvement in the renewal playbook and retention strategy.
Success Metrics
- Renewal Rate / Net Revenue Retention (NRR).
- On-time renewal execution.
- Customer satisfaction during the renewal process.
- Accuracy of renewal pipeline forecasting.
What You’ll Bring
- 5+ years in B2B inside sales or sales development, ideally in a software/SaaS or deep-tech environment—experience selling embedded or technical solutions is a strong plus.
- Fluent in English.
- Proven success in exceeding quotas within a fast-paced, target-driven setting.
- Quick to master complex, technical product features and articulate value to diverse stakeholders.
- Hands-on experience working with Salesforce.
- Self-starter who thrives both independently and as part of a cross-functional team; comfortable embracing a growth mindset.
- Prior experience of building and managing teams is seen as a bonus.
What We Offer
- The chance to shape world-class embedded data solutions used by top automotive, aerospace, industrial, smart energy, and medical customers.
- A supportive, hybrid work culture based in Helsinki with colleagues across Finland, Hungary, Japan, the U.S., and beyond.
- Competitive compensation and professional development.
- Very Flexible working hours.
About Tuxera
Tuxera delivers quality-assured data storage, networking, and encryption software to industry leaders worldwide. Our vision is to make every bit of data easy to manage and accessible exactly when and where it’s needed. Join our team of 100 professionals from over 17 nationalities and help us power the next wave of embedded innovation.
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What We Do
Tuxera is the leading provider of quality-assured data storage management software and networking technologies. We help people and businesses store and move data reliably, while making file transfers fast and content easily accessible. Our software is at the core of billions of phones, tablets, cars, TV sets, cameras, drones, external storage, routers, spacecraft, IoT devices, and public cloud storage platforms. Tuxera’s customers include car makers, device manufacturers, industrial equipment manufacturers, data-driven enterprises, and much more. They rely on our software to protect data integrity, improve storage performance, transfer data rapidly and securely, and extend flash memory lifetime in their products and for their projects. We are also members of JEDEC, AGL, SD Association, The Linux Foundation, and other industry associations. Founded in 2008, Tuxera’s headquarters are located in Finland, with regional offices in China, Germany, Hungary, Japan, South Korea, Taiwan, and the US. Find out more at www.tuxera.com
