Customer retention manager | Mid

Main Responsibilities

• Generate insights and data-driven ideas for customer loyalty and retention.
• Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.
• Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.
• Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement. 
• Track and report key metrics while suggesting ideas for improvement.
• Cross-team collaboration: partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

Core Requirements

• 3+ years of experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.
• Higher education background in marketing, international business, communication, consumer psychology, or user behavior.
• Experience in planning and executing customer activation, loyalty, and retention initiatives.
• Hands-on experience with direct marketing channels including email, push, and in-app notifications.
• Experience in working with user segments and target groups to optimize communication effectiveness.
• Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks. 
• Effective communications with colleagues and senior leaders. 
• Fluency in English.

Salary Range

• Gross salary 2700-3500 EUR/Month.