Customer Representative

Location: Fort Lauderdale, Florida
Employment Type: Full-Time
Compensation: $65,000–$75,000 per year, paid weekly, plus benefits, incentives and bonus opportunities

Modern Home Technologies LLC is seeking motivated and professional Customer Representatives to join our growing team in the Fort Lauderdale area.

As a Customer Representative, you will work directly with homeowners, helping them understand their home's water quality and available whole-home water treatment solutions. You will conduct scheduled in-home appointments, perform water testing, educate customers about their results, and recommend appropriate solutions based on their individual needs.

This is an excellent opportunity for an enthusiastic, customer-focused individual who enjoys working with people and wants to build a long-term career with significant earning potential.

No previous industry experience is required. We provide paid training and ongoing support.

1. Conduct scheduled in-home water quality assessments and testing to help homeowners better understand their water and identify potential water quality concerns.
2. Provide professional in-home presentations that educate homeowners about their water quality and available treatment options.
3. Explain and recommend appropriate whole-home water treatment solutions designed to address common municipal water concerns such as chlorine, chloramines, hardness, scale buildup, taste, odour and other water quality issues.
4. Inspect potential equipment installation locations and assist in determining installation requirements and associated costs.
5. Build and maintain positive, professional relationships with customers.
6. Communicate with prospective customers, respond to referrals, gather relevant information, determine customer needs and coordinate appointments as required.
7. Maintain accurate communication regarding weekly schedules, appointments and lead status with management.
8. Educate customers about available products, packages, promotions and options while answering questions and addressing concerns so customers can make informed purchasing decisions.
9. Process customer orders according to established company procedures, collect required payments and coordinate product installation.
10. Participate in the company's post-sale customer care program, including follow-up appointments designed to ensure customer satisfaction and confidence in their purchase.
11. Develop referral opportunities by providing exceptional customer service and maintaining relationships with existing customers.
12. Maintain a professional appearance and attitude that reflects Modern Home Technologies LLC's commitment to professionalism and customer service.
13. Communicate effectively with management, installation teams, service personnel and other internal departments to ensure an excellent customer experience.

No previous water treatment or sales experience is necessary. Modern Home Technologies LLC provides paid training and ongoing support.

Successful candidates should:

• Have excellent communication and interpersonal skills.
• Be comfortable meeting with homeowners in their homes.
• Have a professional appearance and positive attitude.
• Be motivated, dependable and customer-focused.
• Be comfortable learning about water quality, water testing and residential water treatment solutions.
• Be able to work independently while maintaining regular communication with management.
• Have their own reliable vehicle and be able to travel to scheduled customer appointments throughout the Greater Fort Lauderdale area.

Modern Home Technologies LLC provides:

• Paid training.
• Prearranged and screened customer appointments, there is no cold calling involved.
• A five-day work week.
• No regular Saturday or Sunday work.
• No regular work on recognized holidays.
• Competitive compensation.
• Benefits.
• Performance incentives and bonus opportunities.
• Ongoing training and management support.
• Opportunities for advancement as the company grows.

There is no cold door-to-door prospecting required for this position. Customer appointments are prearranged.

$65,000–$75,000 per year, paid weekly, plus benefits and an attractive performance-based bonus structure.

High-performing representatives may have the opportunity to earn six-figure annual compensation based on salary and applicable performance incentives.

This is a full-time, in-person/field-based position and is not a work-from-home position.

Applicants must reside full-time in the Greater Fort Lauderdale/South Florida area and be legally authorized to work in the United States.

A reliable personal vehicle is required because Customer Representatives travel to scheduled customer appointments.

Please do not apply if you do not have reliable personal transportation for travel to and from customer appointments.

Modern Home Technologies LLC is growing and may also have opportunities in management, service, sales, installation and customer service.

If you are interested in joining our organization in another capacity, please submit your resume and cover letter indicating the type of position you are interested in.