Customer Representative Kirkwood

Job Info

POSITION – Union: NYSEG Customer Representative - Kirkwood
Location: Binghamton: 18 Link Drive, Binghamton, NY, 13904

Number of Positions:  10

Hours: 8.5-hour shift between the hours of 7AM - 7PM
Starting Hourly Rate: $27.38

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities

• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Other customer service duties as required, including operation of a two-way radio.

Skills and Requirements

• High School Diploma/GED equivalent.
• Associate degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written, with strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
• This is a Union position with a probationary period.

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: