In business since 2000, LanceSoft is a nationally certified Minority Business Enterprise (MBE) that has established itself as a pioneer in providing highly scalable, cost-effective workforce solutions to a diverse set of customers across various industries in the United States. Headquartered in Virginia, LanceSoft currently operates out of several locations in the US and Canada.
Job DescriptionRole Summary/Purpose:
The Customer Reliability Engineer will use cutting edge predictive analytics software and tools to analyze the health and performance of power generation, oil and gas production and exploration, and mining equipment located around the world.
Essential Responsibilities:
The Customer Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts.
Quickly learn and understand engineering processes related to power generation, oil and gas, and mining industries; leveraging the experience of the team when necessary.
Quickly learn and understand rotating and process equipment related to power generation, oil and gas, and mining industries; leveraging the experience of the team when necessary.
Quickly master cutting edge predictive analytics software and tools.
Deftly manage customer expectations and satisfaction for assigned customer accounts.
QualificationsBachelor's Degree in an engineering discipline from an accredited university or college.
Minimum 1 year of experience in the Power Generation, Oil and Gas, mining, or related industry
OR
Working knowledge of industrial equipment, maintenance, and trouble shooting.
Desired Characteristics:
Experience analyzing time series data of industrial equipment.
Passionate about software and technology.
Able to excel in a team environment.
Computer programming/scripting skills.
Additional InformationQualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Skills Required
- Bachelor's Degree in an engineering discipline
- Minimum 1 year of experience in relevant industry
- Working knowledge of industrial equipment, maintenance, and troubleshooting
- Experience analyzing time series data of industrial equipment
- Computer programming/scripting skills
LanceSoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LanceSoft and has not been reviewed or approved by LanceSoft.
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Fair & Transparent Compensation — Pay is considered competitive in certain travel healthcare and tech contracts, with some individuals returning after finding higher weekly take‑home than larger agencies. When assignments remain stable, payments are described as on time and as agreed.
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Flexible Benefits — Multiple medical plan choices (e.g., HSA‑eligible EPO alongside MEC/ACP options) plus dental, vision, and voluntary supplemental coverage allow configuration to individual needs. Eligibility and enrollment windows are clearly outlined for those meeting standard weekly hours.
LanceSoft Insights
What We Do
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities
