Customer Relationship Manager

Posted 9 Days Ago
Be an Early Applicant
Hiring Remotely in Redmond, WA, USA
In-Office or Remote
80K-100K Annually
Mid level
Artificial Intelligence
The Role
The Customer Relationship Manager will retain and grow client accounts, enhance customer satisfaction, and drive sales through outreach and lead generation.
Summary Generated by Built In

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

We are seeking a dynamic, motivated, and relationship-driven professional to join our team as a Hybrid Account Manager & Sales Development Executive. This unique role combines the strategic account management responsibilities of nurturing existing client relationships with the proactive, growth-oriented focus of sales development. You will serve as the bridge between customer success and revenue generation, ensuring our clients receive maximum value while expanding our footprint with new opportunities.

Key Responsibilities

Account Management (50%)

  • Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and customer satisfaction.
  • Understand client goals, challenges, and needs; propose solutions that align with business objectives.
  • Oversee contract renewals, upselling, and cross-selling opportunities within existing accounts.
  • Act as an advocate for the customer internally, collaborating with operations, product, and support teams.
  • Monitor account performance, usage, and health metrics; provide regular reporting and strategic recommendations.

Sales Development (50%)

  • Identify, research, and qualify new prospects through outbound outreach (calls, emails, LinkedIn, events).
  • Collaborate with marketing and sales leadership to execute targeted campaigns and messaging.
  • Generate and manage a pipeline of qualified leads for senior sales executives or self-close when appropriate.
  • Schedule discovery calls and demos, ensuring smooth handoffs to the sales or account management team.
  • Stay current on industry trends, competitor activity, and market opportunities to inform prospecting strategy.

Qualifications

  • 2–5 years of experience in account management, sales development, or related client-facing roles.
  • Strong communication and interpersonal skills; able to build trust quickly with clients and prospects.
  • Proven ability to manage multiple accounts/projects simultaneously with strong attention to detail.
  • Comfortable with both consultative relationship management and high-volume prospecting outreach.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
  • Results-oriented, with a track record of meeting or exceeding revenue or pipeline targets.

Salary: $80k-$100k

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Skills Required

  • 2-5 years of experience in account management, sales development, or related client-facing roles
  • Strong communication and interpersonal skills
  • Proven ability to manage multiple accounts/projects simultaneously
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot)
  • Results-oriented with a track record of meeting or exceeding revenue targets
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Redmond, WA
2,900 Employees

What We Do

Zero distance innovation for GenAI creators and industries Expertly engineering platforms and curating multimodal, multilingual data, we empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable AI deployment We a team of over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We bring platforms, partners and 1.8 million vertical domain experts to create high-quality pre-trained datasets, fine-tuned industry-specific LLMs, and RAG pipelines supported by vector databases. These innovations can reduce GenAI costs by up to 80% and bring GenAI solutions to market 50% faster in 230 locales.

Similar Jobs

HiBob Logo HiBob

Implementation Manager

HR Tech • Information Technology • Professional Services • Sales • Software
Remote or Hybrid
United States
1350 Employees
110K-130K Annually

PNC Bank Logo PNC Bank

Software Engineer

Machine Learning • Payments • Security • Software • Financial Services
Remote or Hybrid
USA
55000 Employees
45K-138K Annually

CrowdStrike Logo CrowdStrike

Sr. Director, AI Program Management (Remote)

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
USA
10000 Employees
210K-300K Annually

Applied Systems Logo Applied Systems

Contract Administrator

Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Remote or Hybrid
United States
3040 Employees
53K-64K Annually

Similar Companies Hiring

Idler Thumbnail
Artificial Intelligence
San Francisco, California
6 Employees
Bellagent Thumbnail
Artificial Intelligence • Machine Learning • Business Intelligence • Generative AI
Chicago, IL
20 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account