Customer Relationship Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Executive Operations

Property and Asset Management

What this job involves

You will oversee the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:

• Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.
• Responsible for coordination with site team and ensure timely completion of Major and other works at sites
• Ensure look and feel at the sites.
• Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
• Responsible for tracking and closure of open operational items
• Ensure implementation of IMS across sites.
• Ensure implementation of uniform SOPs / Account Plan across sites.
• Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
• Ensure timely submission of MIS and related report to respective stakeholder.
• Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.
• Support JLL emerging business by sharing the leads of works taken up at the sites
• Demonstrate usage of training tool for self-development
• Inculcate the culture of appreciation
• Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
• Imbibe JLL culture and values
• Support Account Director in people performance evaluation/assessment and succession planning
• Any other task / responsibility assigned by the management time to time

Clients:

You will be working on Brookfield Portfolio , which is a Commercial Property, located at Delhi

Site dynamics:

Work Schedule: Site team:  e.g.: Property Manager +2 Other details if any

Reporting:

You will be reporting to Property Manager

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills

Qualifications

You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 2 to 3 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.