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The Role
Helps travelers find and book hotels, provides pre- and post-booking assistance, manages traveler and hotel partner profiles, resolves complaints, and maintains profitable relationships. The role also supports upselling, cross-selling, customer expansion, product updates, business reviews, competitive strategy, and customer needs analysis. Candidates need strong communication skills, product knowledge, Microsoft and Google Workspace proficiency, leadership ability, and at least three years of experience.
Summary Generated by Built In
Be a part of something people love
Join our team to help travelers find their correct stay and help us revolutionize. We are building the first community platform of diverse people and your contribution would matter to us. To help dreams come true, people worldwide use MyTravaly. MyTravaly is a travel technology company and we are on a mission to eliminate all the troubles a traveler faces. Our skilled team works towards fulfilling the goal of providing 360-degree facility to a voyager/wanderer.
Major Job responsibility:
- Helping traveller to find and book the hotels.
- Aiding traveler pre-and post-booking.
- Building and maintaining profitable relationships with key travellers and key hotel partners.
- Managing Travellers and Hotel partners’ profile such as booking confirmation, booking voucher, Login credential, GST invoice, etc.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Performing any other job assigned by management.
Requirements
- Higher secondary, diploma, under graduation or post-graduation to a related field.
- Language proficient native and English
- A minimum of 3 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications, google workspace ·
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
Skills Required
- Higher secondary education, diploma, undergraduate degree, or postgraduate degree in a related field
- Native language and English language proficiency
- At least 3 years of experience
- Excellent interpersonal and communication skills
- Proficiency in Microsoft applications and Google Workspace
- Superior product knowledge
- Team player with leadership skills
- Positive attitude focused on customer satisfaction
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The Company
What We Do
MyTravaly is a global travel-technology company connecting travelers, hoteliers, and creators through a unified hospitality platform. It enables property discovery and bookings while providing property-management, self-service, multi-currency, direct-booking, and hotel growth tools. The company also develops AI-powered trip planning and revenue-intelligence capabilities, with a mission to empower independent hoteliers and make travel more convenient, transparent, and affordable for travelers worldwide.
