We are looking for a dynamic professional who can build
strong customer relationships, manage client communications, enhance customer
experience, and represent the organisation professionally across various
communication channels.The successful candidate will serve as a key link between
the organisation and its customers, clients, and stakeholders, ensuring timely
communication, effective issue resolution, and high customer satisfaction.
KEY RESPONSIBILITIES
• Build and maintain strong relationships with customers and
key clients.
• Ensure timely and professional communication with
customers and stakeholders.
• Monitor customer satisfaction and identify areas for
improvement.
• Develop strategies to improve customer retention and
loyalty.
• Coordinate client meetings, engagement activities, and
follow-ups.
• Prepare and manage professional customer-facing communications.
• Track customer complaints, feedback, resolutions, and
engagement metrics.
• Work closely with Sales, Marketing, Operations, and other
departments to improve customer experience.
• Support corporate communications and maintain the
organisation's professional image.
• Prepare regular customer relationship and communication
reports for management.
Requirements
• Bachelor's degree or HND in Business Administration,
Communications, Marketing, Public Relations, Mass Communication, or a related
field.
• 3–5 years of relevant experience in Customer
Relationship Management, Communications, Client Service, Public Relations,
Sales Support, or a related role.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management
skills.
• Excellent interpersonal, negotiation, and
conflict-resolution abilities.
• Strong organisational, follow-up, and problem-solving
skills.
• Proficiency in Microsoft Office and
CRM/customer-management tools.
• Ability to work under pressure and manage multiple
priorities.
• Professional appearance, confidence, emotional
intelligence, and a strong customer-focused mindset.
Skills Required
- Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field
- 3-5 years of relevant experience in customer relationship management, communications, client service, public relations, sales support, or a related role
- Excellent verbal and written communication skills
- Strong customer service and relationship-management skills
- Excellent interpersonal, negotiation, and conflict-resolution abilities
- Strong organisational, follow-up, and problem-solving skills
- Proficiency in Microsoft Office and CRM/customer-management tools
- Ability to work under pressure and manage multiple priorities
- Professional appearance, confidence, emotional intelligence, and a strong customer-focused mindset
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
