Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You’ll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.
Key Responsibilities:
- Act as the primary point of contact for our customers, answering questions and providing timely support.
- Process new orders and adjust existing orders with precision and care.
- Provide customers with updates on delivery schedules and ensure they’re informed every step of the way.
- Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
- Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
- Report on customer satisfaction trends and offer insights to management for continuous improvement.
- Assist in managing inventory to ensure product availability aligns with customer needs.
- Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).
What We're Looking For:
- Excellent verbal and written communication skills, with the ability to engage customers effectively.
- Active listening skills and a customer-first mindset.
- Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
- A proactive approach to problem-solving and resolving conflicts.
- Team-oriented and excited about working in a fast-paced, collaborative environment.
Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you’ll enjoy a comprehensive benefits package, including:
- Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
- 401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
- Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
- Company Culture: Participate in our holiday parties and outings – we believe in celebrating success together!
Top Skills
What We Do
PICA Manufacturing Solutions provides complete program management solutions for any OEM with interconnect needs.
• Flex Printed Circuits
• Rigid-Flexible Circuits
• Flexible PCB Assembly
• Rigid Circuit Boards
Our team of “flexperts” design rigid and flex PCB products that are optimized for effectiveness, efficiency, and durability, while our global network and experienced sourcing professionals make sure that your interconnect solution is truly cost-effective.
PICA gives you all of the benefits of an in-house team of specialists without the expense. Engineers, quality control professionals, and supply chain experts oversee each step of the manufacturing and distribution process so that you can keep your eye on the big picture that is your product.
