The Role
Conduct outbound follow-up calls to vehicle service customers, collect feedback, address concerns, escalate issues when necessary, and track customer satisfaction data and trends. The representative supports the service department by maintaining post-visit customer relationships while meeting call-volume and performance targets. This is a part-time role requiring strong communication, reliability, attention to detail, and independent work.
Summary Generated by Built In
Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.
What You'll Do
- Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
- Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
- Track and report response data and customer satisfaction trends
- Support the service team in maintaining strong customer relationships post-visit
What We're Looking For
- Excellent phone and interpersonal communication skills
- Comfortable working with performance metrics and call volume targets
- Automotive service or customer service background preferred, not required
- Reliable, detail-oriented, and able to work independently
Details
- Part-time schedule
Skills Required
- Excellent phone and interpersonal communication skills
- Comfort working with performance metrics and call volume targets
- Reliable and detail-oriented
- Able to work independently
- Automotive service or customer service background
Am I A Good Fit?
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The Company
What We Do
Advantage Auto Group, Inc., operating as Advantage Car and Credit, is an eight-store automotive group serving the Miami Valley for over 20 years. Their mission is to make car ownership easy, dependable, and stress-free for all customers, including those with credit challenges. They offer a modern experience through flexible online shopping, remote support, and home delivery, prioritizing people over corporate tactics.
