About Bal Seal: Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges.
Position Summary
We are seeking a Customer Relations & Order Management Representative to serve as a primary point of contact for customers throughout the order fulfillment process. This role manages customer orders from receipt through shipment, communicates order status and schedule changes, and coordinates with Production, Planning, Shipping, Sales, and other internal teams to provide excellent customer service in a manufacturing environment.
The ideal candidate has experience in manufacturing customer service, order management, supply chain coordination, production planning support, or account management. Success in this role requires strong communication and organizational skills, close attention to detail, and the ability to balance customer expectations with operational requirements in a fast-paced environment.
Responsibilities
- Review and process customer purchase orders by performing contract review, following internal guidelines, and entering sales order accurately into the system.
- Process quotes following established company pricing and lead time guidelines.
- Work closely with the outside sales team to ensure all customer needs are met.
- Ensure all customer requirements are properly documented.
- Investigate any urgent order concerns, coordinate corrective actions with the responsible teams, and follow through to resolution.
- Communicate order status, schedule changes, and potential delays clearly to customers and internal stakeholders.
- Coordinate with Sales, Engineering, Operations, Quality, Supply Chain, and Finance teams to support customer requirements.
- Follow up on customer requests and open issues to ensure timely resolution and a positive customer experience.
- Issues and tracks customer complaints and RMAs
- Performs any other related duties assigned
Required Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of experience in customer service, customer relations, order management, inside sales, or a related field.
- Strong communication and organizational skills
- Ability to manage multiple customer accounts and competing priorities.
- Proficiency with Microsoft Office applications and ERP/CRM systems.
Benefits:
At Bal Seal Engineering (BSE) we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.
BSE is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.
This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.
M-F 7am - 4:00pm
Skills Required
- High school diploma or equivalent
- Associate's or bachelor's degree
- At least 2 years of experience in customer service, customer relations, order management, inside sales, or a related field
- Strong communication skills
- Strong organizational skills
- Ability to manage multiple customer accounts and competing priorities
- Proficiency with Microsoft Office applications
- Proficiency with ERP or CRM systems
- U.S. person status under ITAR requirements
What We Do
Sanders Industries Holdings manufactures highly engineered elastomeric tooling for large composite structures and elastomeric components for aerospace and defense original-equipment and maintenance, repair, and overhaul applications. Its products include seals, gaskets, ablatives, EMI/RFI and thermal shielding, encapsulated O-rings, and composite APU plenums and ducts. Through its divisions, it designs and engineers custom products from advanced materials to tight tolerances for high-performance markets.
