Customer Relations Mgmt Sr

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:
The Freddie Mac Single Family team seeks an experienced Customer Relations Management Senior to lead and advance the Seller Engagement organization's long-term strategy and drive initiatives that achieve business goals. This role is pivotal in influencing new Seller business decisions, shaping pricing strategies, and developing channels for the adoption and distribution of Freddie Mac tools and technology through Secondary Market Advisors (SMAs).

Our Impact:
The Seller Engagement team supports Freddie Mac Single-Family Acquisitions by engaging sellers and providers with products and tools that foster equitable and sustainable homeownership.

Your Impact:

The ideal candidate is self-driven, adaptable, and thrives in a dynamic environment. You will pursue challenges that deliver impactful solutions for Seller Engagement, collaborate effectively with peers and senior leadership, and represent the department in various forums.

• Freddie Mac and our Sellers will benefit from your expertise, advocacy, and ability to motivate teams to advance corporate objectives.

• Support the development and execution of organizational strategies aligned with business goals.

• Solve problems using innovative approaches, leveraging insights to create effective solutions.

• Develop and implement management reporting for projects, programs, and initiatives across Single Family.

• Conduct research and analysis on operational effectiveness, processes, and partners.

• Participate in team discussions, represent Seller Engagement with key stakeholders, and contribute to enhancements in analytic and database tools.

Qualifications:

• Bachelor's degree or equivalent experience; advanced studies/degree, preferred

• 5-7 years of relevant experience in residential mortgage; primary and/or secondary mortgage market experience in capital markets, operations, sales, or technology. Mortgage Capital Markets experience is a plus.

• Strong relationship-building and influencing skills, with a focus on results.

• Tableau and Salesforce experience preferred; proficiency in Excel and PowerPoint for data analysis and executive presentations.

• Excellent verbal, written, and presentation skills, with the ability to communicate effectively to senior leadership.

• Highly organized and detail-oriented, with strong prioritization abilities.

• Strong teamwork and problem-solving skills.

Keys to Success in this Role:

• Strategic mindset with a focus on long-term goals, anticipating future challenges and opportunities.

• Self-starter eager to learn new tools and concepts.

• Proven team player who can build and communicate a vision, drive change, and encourage action throughout the organization.

• Exceptional storytelling, writing, presentation, and facilitation skills.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $108,000 - $145,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.