Overall: 2-3 years total experience
Mandatory: Minimum 1.5 years in Customer Service or Customer Support
We are looking for only female candidates for this role.
Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
Ensure first contact resolution and customer satisfaction.
Maintain accurate records of interactions in the CRM system.
Proactively identify customer needs and provide appropriate solutions.
Escalate complex issues to relevant departments with proper documentation.
Contribute towards process improvement and knowledge sharing within the team.
Prepare and maintain daily/weekly Excel reports as required.
Domain expertise in customer service processes and systems.
Excellent English communication skills, both verbal and written.
Strong vocabulary, articulation, and comprehension.
Experience in voice and non-voice support (email).
Proficiency in MS Excel for basic reporting and data management.
Strong problem-solving attitude with attention to detail.
Flexible to work in rotational shifts.
Exposure to CRM tools (e.g., Zoho Desk).
Experience in handling both B2C and B2B customers.
Quick learner with adaptability to changing business needs.
About the Company:
We provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers.
Requirements
Annually1. Fixed Salary
₹360,000
2. Annual Bonus ( upto 3% based on company performance)
₹10,800
3. Food, Beverage & Medical Insurance ( Non- Reimburseable )
₹50,000
4. Employer PF Contribution
₹21,600
5. Gratuity
₹11,284
Total Package
₹453,684
Monthly Deduction on Fixed Salary
INR per month
Employee PF contribution
₹1,800
Proffessional Tax
₹200
Group Insurance & TDS
as per norms
Skills Required
- 2–3 years of total work experience
- At least 1.5 years of customer service or customer support experience
- Female candidates only
- Excellent verbal and written English communication skills
- Strong vocabulary, articulation, and comprehension
- Experience providing voice and non-voice email support
- Proficiency in Microsoft Excel for basic reporting and data management
- Strong problem-solving skills and attention to detail
- Willingness to work rotational shifts
- Customer service process and systems domain expertise
- Exposure to CRM tools such as Zoho Desk
- Experience handling B2C and B2B customers
- Ability to learn quickly and adapt to changing business needs
What We Do
Kots is a Bengaluru-based company founded in 2019 that operates as a provider of managed gated rental apartments. Its business is positioned within real estate services and appears to combine residential property operations with technology-enabled functions, as its careers page lists IT Services and Technology roles alongside operations, marketing, accounting, and administration positions. The company recruits through the Kotsrentingprivatelimited career site.
