Customer Relations Advisor | Remote Position

Pipeline Requisition: Always Accepting Applications

Remote Positions Available in All Camden Markets:  Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, and Phoenix

Job Summary

Are you customer focused, have a passion for people, and like to have fun? Camden’s Customer Relations Advisors are responsible for assisting current and potential residents at Camden communities across the country.  They are strong minded individuals who help provide Living Excellence by responding to requests for leasing information, service requests, and any other community related questions. Our advisors have excellent communication skills, think outside of the box, go the extra mile, and have the ability to create connections and lasting impressions. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experience. 

Essential Functions

• Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
• Showcase the value of the community features as they relate to the customers’ needs
• Assist current residents with requests for maintenance, emergency dispatch and other community related questions and issues
• Accurately capture resident and prospect information for communication and record keeping
• Ensure excellent customer relations by responding to requests by phone, email, SMS, and chat in a timely manner and always maintaining a customer focused attitude
• Escalate issues through the appropriate channels when necessary
• Use problem solving skills and best judgment to handle unpredictable situations as they arise
• Consistently meet all performance standards including schedule adherence, average handle time, productivity, and call quality 
• Take an active role in ensuring the department goals and objectives are being met or exceeded
• The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and ongoing education
• Will assist in other projects and activities as needed

Requirements

• Bachelor’s degree preferred
• Work from home, remote environment
• Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
• Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
• Ability to multi-task, take initiative and work effectively in a fast-paced environment
• Strong documentation, written, and verbal communication skills along with excellent typing skills required
• Proficiency in Microsoft Office Suite including Teams, Word, Excel & Outlook
• Must have the ability to multi-task on various technology platforms while engaged in conversation with customers 
• Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
• In the event of an internet or power outage, the employee must have the ability to relocate to complete their shift
• Bilingual (English/Spanish) a plus
• Ability to sit for extended periods of time
• Must have stable internet connection and be connected via ethernet cable at all times
• Employees are to adhere to Camden’s Professional Image guidelines and be readily available to be on camera for all meetings
• Employee will be responsible for obtaining a suitable desk and computer chair; all Camden provided equipment for related position must be utilized 

And here’s the fine print HR wants you to know: 

• Job is intermittently sedentary but requires mobility (i.e., climb stairs)
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting
• Emotional stability and personal maturity are important attributes in this position
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips 
• Attendance and punctuality is essential for success in this position
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
• Contact your HR team for the position’s Physical Demands Analysis
   

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs.  Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay range for this role is $20 to $29 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. A candidate’s position within the salary range may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements.

Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly rate or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company.

Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted share award, determined by various factors, such as individual contribution and company performance, in addition to annual salary.
 

Benefits

Camden offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. To learn more about our awesome Benefits, for which you are eligible, visit Camden Benefits.