About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.
Position: Customer Quality Engineer
Location: Taipei, Taiwan
Job Summary
The Customer Quality Engineer play a key role in ADI’s quality assurance processes by addressing customer quality concerns, collaborating with cross-functional teams, and driving continuous improvement in semiconductor product reliability.
Key Responsibilities
1. Customer Quality Management
- Serve as the primary quality interface for key customers in Taiwan
- Lead customer complaint handling, including RMA justification and technical response
- Ensure timely and professional communication aligned with customer expectations
- Drive customer satisfaction improvement through proactive engagement
2. Failure Analysis & Root Cause Investigation
- Lead end-to-end FA (Failure Analysis) activities with internal labs and customers.
- Familiar with root cause analysis using structured methodologies (8D, 5-Why, Fishbone)
- Track and report FA progress to stakeholders
3. Cross-functional Coordination
- Collaborate with FA, Design, Product Engineering, Test, Manufacturing, and Supplier Quality teams
- Drive issue resolution across global sites (e.g., OSAT, assembly/test locations)
- Align stakeholders on containment, risk assessment, and corrective action plans
4. Data Analysis & Reporting
- Analyze field return data, trends, and internal production data
- Develop clear, data-driven reports for internal and customer reviews
- Support management updates with concise summaries and key insights
5. Quality System & Continuous Improvement
- Ensure compliance with company quality systems and customer requirements
- Drive systemic improvements to prevent recurrence of major issues
- Support audits, customer visits, and quality reviews
Education & Experience
- Bachelor’s or Master’s degree in Electrical Engineering, Electronics, Materials, or related field
- Typically 5+ years of experience in Semiconductor Quality / FA /Process
Technical Skills
- Strong experience in Failure Analysis and root cause methodologies
- Familiar with semiconductor manufacturing, assembly, and test processes
- Experience handling customer quality issues (FA, complaint, field return)
- Data analysis capability (Excel, Python or equivalent is a plus)
Soft Skills
- Strong communication skills (written & verbal in English)
- Ability to present technical content clearly to customers and management
- High ownership with strong problem-solving mindset
- Proven ability to drive cross-functional alignment
Preferred Qualifications
- Experience with Ai industrial / Analog devices / Automotive product/ Failure Analysis is a plus
- Familiarity with industrial standards (e.g., JEDEC, ZVEI, AEC-Q)
- Experience working with global teams and customers
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: ExperiencedRequired Travel: Yes, 10% of the time
Shift Type: 1st Shift/Days
Skills Required
- Bachelor's or Master's degree in Electrical Engineering, Electronics, Materials, or related field
- 5+ years experience in Semiconductor Quality, Failure Analysis, or Process
- Strong experience in Failure Analysis and root cause methodologies
- Familiarity with semiconductor manufacturing, assembly, and test processes
- Experience handling customer quality issues (FA, complaint, field return)
- Data analysis capability (Excel, Python or equivalent)
- Strong written and verbal communication skills in English
- Ability to present technical content clearly to customers and management
- Proven ability to drive cross-functional alignment
- Experience with AI industrial / Analog devices / Automotive product / Failure Analysis
- Familiarity with industrial standards (JEDEC, ZVEI, AEC-Q)
- Experience working with global teams and customers
Analog Devices Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Analog Devices and has not been reviewed or approved by Analog Devices.
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Retirement Support — The 401(k) program is described as a standout feature, with company contribution up to 8% of base salary and immediate vesting. This structure strengthens long-term value even when cash compensation perceptions vary.
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Healthcare Strength — Health coverage is positioned as comprehensive, including medical, dental, and vision options along with disability and life insurance. Day-one eligibility and multiple plan choices add to perceived robustness.
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Leave & Time Off Breadth — Paid time off appears broad, with vacation ranging from roughly 17–25 days and increasing up to five weeks with tenure, alongside sick time and paid holidays. Parental leave and related time-off provisions further expand coverage.
Analog Devices Insights
What We Do
Analog Devices, Inc. (NASDAQ: ADI) operates at the center of the modern digital economy, converting real-world phenomena into actionable insight with its comprehensive suite of analog and mixed signal, power management, radio frequency (RF), and digital and sensor technologies. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive, and consumer markets. ADI is headquartered in Wilmington, MA.
