This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
YOUR ROLE
Ensure the processing, trend analysis and management of customer complaints related to products, guarantee the implementation of corrective and preventive actions, and contribute to the continuous improvement of customer satisfaction and product quality.
YOUR ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage and analyze customer complaints, including leveraging field information and providing support for the review of returned parts.
Lead trend analyses to meet global and local requirements for tracking and resolving defects, and maintain a high level of customer satisfaction.
Actively contribute to cross-functional action plans aimed at continuous product improvement, whether related to design, production, suppliers, or customer service.
Ensure clear and regular communication between all teams involved in Product Care activities to guarantee a systemic and aligned approach.
Produce structured and reliable reports for internal and external clients to maintain trust and uphold quality commitments
YOUR QUALIFICATIONS AND SKILLS
Master's degree (or equivalent) in a technical field (mechanics, electronics, engineering, data science, industrialization) or any field offering a strong foundation in data analysis.
A minimum of 2 years' experience in technical problem management, data analysis, technical customer relations, or product support is a plus.
Ability to analyze complex technical problems.
Proficiency in coordinating multidisciplinary teams.
Excellent written and oral communication skills.
Organizational skills, rigor, and a strong customer service orientation.
Analytical skills (e.g., understanding trends, interpreting data).
Knowledge of or interest in problem-solving tools (5M, 8D, etc.). and project management tools.
Autonomy and strong synthesis skills.
Proactive approach.
Professional English is essential.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Top Skills
What We Do
Every day, millions of patients, caregivers and providers around the world rely on Baxter’s leading portfolio of diagnostic, critical care, nutrition, kidney care, hospital and surgical products and solutions. For 90 years, we’ve been making an impact at the critical intersection where innovations that save and sustain lives meet the healthcare providers who make it happen. With products, therapies and digital health solutions available in more than 100 countries, Baxter’s employees worldwide are now building upon the company’s rich heritage of medical breakthroughs to advance the next generation of transformative healthcare innovations. We welcome Hillrom to Baxter, where we are uniting to advance patient care worldwide. We’re building on the strengths of two historically innovative and socially responsible companies that will better serve our patients, customers and communities.
