Customer Quality Engineer

You will ensure that customer feedback is integrated into your product lifecycle, driving improvements and ensuring quality standards are met. You will bridge the gap between customer expectations and product quality by streamlining communication between departments. You will be responsible and accountable for customer quality issues, act as liaison between customer and internal functional groups regarding reports and requirements to and from customer. You will report directly to Plant QA Manager

Key Responsibilities

• Lead the re-solve project in plant and be a representative for global quality activity, attend the regional meeting to update the progress and pending issue.

• Ensure and implementation of customer feedback (CF) in ETQ system was in place, conduct regular training and built-up customer quality awareness to all stakeholders.

• Capture Customer quality issues, escape and escalations tied to product.

• Drive Corrective Action Response (CAR), facilitating development of a clear plan.

• Communicate containment/response plan to Customer and internal stakeholders.

• Create and build 8D report capturing important information and decision rationale as issue progresses.

• Support quick correction of quality and regulatory problems in a manner that prevents their recurrence.

• Keep Customers briefed on issue progress and planned next steps to reduce further escalation.

• Review process control (through an audit process) and ensure that action commitments are implemented.

• Monthly update on customer complaint performance to supervisor and others function as requires. Identify the long-term strategy and short-term activity to mitigate, reduce customer complaints.

Qualifications

• Possessed 1–2 years of experience in a quality function is required.

• Practical research or laboratory experience is an advantage, and full training on specialized equipment will be provided.

• Background in coating manufacturing is advantaged.

• Bachelor's degree in chemistry / chemical engineering

• Familiar of investigation tools, IS-IS not, why-why analysis, cause and effect diagram or related investigation tools.

• Knowledge/or certified on IATF 16949, ISO 9001 requirements is an added advantage

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.