Customer Quality Engineer

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics.
Job Responsibilities:
Role Summary
As a Customer Quality Engineer you will be responsible for day to day quality concerns and coordinating efforts to ensure customer expectations are met. This position reports to the Customer Quality Manager.
Key Responsibilities

• Address customer (OEM) complaints, i.e. Non-conformance Events (NCE), of all 0km related quality defects according to the Magna standard process. Timely response to all customer complaints including formal reports in the customer portal. Track and update the status of each NCE until closure in the Non-conformance tracking database (NCT).
• Contain quality spills by working directly with the customer and coordinating with onsite 3rd Party Representatives (liaison between OEM and Magna) as required. Timely disposition of customer returned material (RMA) as needed.
• Using the 8D methodology, determine the problem root cause by leading the cross functional engineering team (including Design and Manufacturing) to perform Failure and Root Cause Analysis and drive implementation of corrective and preventive actions.
• Primary contact between Magna Electronics Markham and Customer (Supplier Quality Engineer or equivalent). Lead/ coordinate and support customer quality visits, audits, meetings, other customer requests. Build and maintain a close relationship with the customer counterpart while advocating on Magna's behalf whenever possible.
• Conduct internal quality audits and self-assessment to ensure compliance to the requirement from IATF16949, Customer-Specific Requirements, and Magna Standards. Follow up on non-conformances until closure.
• Collect and review relevant customer quality requirement and provide appropriate feedback to the cross functional team as needed. Communicate any new customer requirement and customer quality performance to management and other relevant stakeholders.
• Drive customer focus and continuous improvement of applicable internal quality control processes.
• Submit PPAP to the customer and follow up on the approval status.
• Support other customer related issues as required.
• Periodic travel to customer locations (Mostly in North America) is required.

Key Qualifications/Requirements
Education

• Engineering Degree required. Electrical / Electronic / Mechatronic Engineering preferred.

Experience

• Minimum of 2 years' experience in a manufacturing environment, automotive/electronic preferred.
• Self-driven with proven problem-solving skills
• Strong interpersonal and communications skills (verbal and written). Able to be build rapport quickly.
• Ability to handle multiple tasks under pressure, in a timely and organized manner.
• Ability to work in a team setting.
• Ability to conduct meaningful risk assessment and make data driven decisions.
• Willingness to travel on a regular basis.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Electronics