Customer Quality Engineer

Posted Yesterday
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Apodaca, Nuevo León, MEX
Hybrid
Junior
Robotics • Analytics • Energy
The Role
Supports quality strategy and continuous improvement for ABB’s Electrification Business. Uses quality data analytics to identify risks, failures, and non-conformances; facilitates customer case resolution through root cause analysis and corrective and preventive actions. Collaborates with local functions to improve quality performance, customer satisfaction, and sustainable operations.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Specialist

__

Your role and responsibilities


In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and capable teams to satisfy customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in getting the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your knowledge by collaborating with local functions that contribute to the quality results to reach the targets for the organizational unit and aim for top-level performance.


The work model for the role is: #LI-Hybrid


This role is contributing to the Electrification Business in Apodaca.


You will be mainly accountable for:


  • Supporting specific communication relevant to quality management in your area of responsibility.
  • Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
  • Using quality data analytics from the organization to identify risks, failures, and non-conformances.
  • Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications for the role:


  • Bachelor´s Degree in Mechatronics, Electronics, Electrical Engineering or a related field.
  • 1+ years of experience working with low/medium voltage products.
  • Knowledge of electrical products regulations (UL, NEC, IEEE, NOM 001).
  • Knowledge of SAP, Salesforce and Microsoft office.
  • Advanced English level.
  • Customer-focused professional with well-developed communication, negotiation, and problem-solving skills, focused on building positive customer relationships and delivering effective solutions in a timely manner.

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Skills Required

  • Bachelor’s degree in Mechatronics, Electronics, Electrical Engineering, or a related field
  • At least 1 year of experience working with low- or medium-voltage products
  • Knowledge of electrical product regulations, including UL, NEC, IEEE, and NOM 001
  • Knowledge of SAP, Salesforce, and Microsoft Office
  • Advanced English proficiency
  • Customer focus, communication, negotiation, and problem-solving skills

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
HQ: Zürich
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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