APN Job ID# 178489
About the Role
Intellipro is hiring a Customer Quality Engineer for a global analog and power management semiconductor company. This is a customer-interface role spanning quality, technical, project, and customer-facing work: internally you are the hub for customer requirements, and externally you represent the company's quality function to key datacenter, automotive, and commercial customers.
Responsibilities
- Customer quality event closure: receive customer quality deviations, returns, and failed samples; own 8D reports and corrective action plans; coordinate FA/DOE/reliability testing; drive root cause identification, containment, and CAPA implementation; and submit formal corrective evidence to customers. For customer complaints and batch quality anomalies, recommend Lot Hold, shipment stops, and priority allocation of FA resources.
- Quality performance and tracking: maintain the customer quality action tracker; monitor complaint PPM, issue closure cycle time, and customer quality scorecards; identify systemic quality risks and escalate to leadership.
- Cross-functional improvement: feed customer-side quality pain points back to R&D, Process, Wafer, and Test teams; drive DFMEA/PFMEA updates, tighter test specifications, and improved monitoring; address recurring failures with systemic CAPA rather than one-off fixes.
- Meetings and communication: organize and attend monthly customer quality reviews; prepare reporting materials; align action items and committed delivery dates (ECD); communicate risks and delays. Manage written outputs to customers so all responses are traceable.
- Returns and sample management: coordinate receipt and internal routing of customer-returned failed samples; secure FA, TEM/FIB analysis resources; archive complete failure reports and test data as customer evidence.
Qualifications
- Bachelor's degree or higher in Electronics/Semiconductor, Microelectronics, Materials, or a related engineering discipline.
- 10+ years of relevant experience in semiconductor customer quality; power IC industry background preferred.
- Knowledge of IC manufacturing, CP/FT testing, and reliability testing (HTOL/ORT, Latch-up).
- Hands-on experience with quality tools: 8D, 5Why, Fishbone, FMEA, CAPA; familiarity with IQC, shipment gate, and Lot Hold control processes.
- Deep understanding of reliability concepts, physics of failure, test methodologies, and applicable IC industry standards; proficiency in Design for Reliability (DfR) and FMEA methods, with experience in reliability modeling, assessment, and prediction.
- Fundamental FA literacy: able to read FA, DOE, and reliability data, spot gaps in reports, and request supplementary evidence internally.
- Strong cross-functional influence: able to drive R&D/Process teams to deliver action items on time, detect delay risks, and escalate.
- Strong English communication skills (reading, writing, and speaking): able to independently review customers' English quality documentation, write 8D/GWP corrective reports, and attend customer meetings in English (required for global key accounts). Bilingual proficiency in English and Mandarin Chinese is preferred.
Compensation
Base salary: USD 160,000-210,000 per year (open to talk).
About IntelliPro
IntelliPro Group Inc. is a global staffing and talent solutions company. We connect exceptional professionals with leading organizations across technology, engineering, and professional services. By partnering closely with both clients and candidates, we build long-term relationships that help businesses grow and careers thrive.
Skills Required
- Bachelor's degree or higher in Electronics, Semiconductor, Microelectronics, Materials, or a related engineering discipline
- 10+ years of relevant experience in semiconductor customer quality
- Power IC industry experience
- Knowledge of IC manufacturing, CP/FT testing, and reliability testing including HTOL, ORT, and latch-up
- Hands-on experience with 8D, 5 Why, Fishbone, FMEA, and CAPA
- Familiarity with IQC, shipment gate, and Lot Hold control processes
- Understanding of reliability concepts, physics of failure, test methodologies, and applicable IC industry standards
- Proficiency in Design for Reliability and FMEA methods
- Experience in reliability modeling, assessment, and prediction
- Ability to interpret failure analysis, DOE, and reliability data
- Strong cross-functional influence and escalation skills
- Strong English reading, writing, and speaking skills
- Ability to review customer English quality documentation, write corrective reports, and attend customer meetings in English
- Bilingual English and Mandarin Chinese proficiency
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more. Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
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