Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
As a CPCC Analyst you will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, Affordability or Financial Crime concerns.
Reporting to the CPCC Team Manager you will be part of the CPCC Team.
Are you ready to launch a winning carreer?
What you will do
- Contacting customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.
- Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence.
- Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.
- Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.
Qualifications
- Excellent written and verbal language skills.
- Ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.
- Experience of handling sensitive, confidential customer information.
- Thorough understanding of Safer Gambling and AML policy requirements.
- Sound knowledge of Safer Gambling customer tools.
- Proven track record in delivering high-quality work in a fast-paced, challenging environment.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like
- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support, and so much more.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Entain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entain and has not been reviewed or approved by Entain.
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Strong & Reliable Incentives — Feedback suggests performance-linked bonuses and variable pay are a core component, with annual increases and bonus opportunities visible across roles. Company policies outline annual bonuses and long-term incentives tied to KPIs and individual goals.
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Healthcare Strength — Feedback suggests access to private medical or HMO coverage, dental care, health screening, and life insurance in several locations. Everyday provisions like healthcare support are repeatedly highlighted alongside core pay.
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Wellbeing & Lifestyle Benefits — Feedback suggests the package includes structured wellbeing programs and extra paid days such as Entain & Enhance days and an “It’s Your Game” day. Everyday perks like free meals, snacks, and coffee add lifestyle value in some sites.
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What We Do
Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?
