Customer Product Marketing Manager

Customer Product Marketing Manager 

Location: Hull or Scunthorpe (Hybrid) 

Salary: £35,000 to £45,000 

Type: Full-time, Permanent 

Are you the kind of marketer who just gets it done? 

You’re the one who steps up, figures it out, pulls it together and makes it happen - while others are still talking about the plan. You love variety, you’re great with people and your idea of a good day includes nailing an email that grabs attention, prepping a standout customer webinar and fine-tuning the behind-the-scenes magic that keeps campaigns running effortlessly. 

If this sounds like your kind of energy, The HBP Group wants to meet you. 

The Role in a Nutshell 

We’re looking for a Customer Product Marketing Manager. Someone who can take our customer marketing and run with it. 

This isn’t a role where you’ll be sitting back planning without action. It’s a sleeves-rolled-up, ready to dive in, “Sure, I can sort that!” kind of position. You’ll deliver perfectly written emails, organise seamless webinars and events, support internal teams with engaging content and keep our CRM data sparkling. 

And you'll do all of this while working with people across the company, from sales and product managers to directors. If you’re an organised, creative problem-solver who lives to keep things moving, this is the one for you. 

What You’ll Be Doing 

• Writing and designing customer emails that people actually want to open. You’ll be responsible for open rates, clicks and conversions through to testing and reporting. 
• Manage the end-to-end execution of webinars and customer events. From invites and assets to follow-up and feedback. 
• Be our HubSpot Guru. You’ll manage the day-to-day of our HubSpot CRM, keeping data and processes organised, accurate and automated (training provided). 
• Creating graphics and campaign visuals in Canva and the Microsoft suite. 
• Be responsible for supporting our Customer Success and Delivery teams with the creation of brochures, email comms, reports and slide decks for meetings and presentations. 
• Coordinate the execution of customer campaigns alongside product managers, ensuring high-quality copy, imagery, and delivery across email, social media and internal platforms. 

You’ll Smash This Role If You... 

• Deliver high-quality content and comms like it’s second nature and wouldn’t settle for anything less. 
• Nail the logistics of webinars, events and campaigns with minimal fuss. 
• Spot messy data or gaps in a process and fix them before anyone else even notices. 
• Build great working relationships across departments through clear, confident communication. 
• Take real pride in making things look polished, sound sharp and perform brilliantly. 

We’re Looking for Someone Who Is... 

• A proactive do-er who rolls up their sleeves and just gets stuck in. 
• Organised, detail-driven and always on top of what’s next. 
• A confident communicator (both face-to-face and in writing). 
• Tech-savvy and ready to learn HubSpot inside-out. 
• Comfortable in PowerPoint and Canva, with bonus points for Adobe skills. 

Why You’ll Love It Here 

• You’ll have ownership of your work and room to learn. 
• You’ll work on a variety of interesting projects with a supportive team. 
• You’ll see the impact of what you do, every single day. 
• You’ll join a company that values collaboration, initiative and people who get things done. 
  

Anything Else You Should Know?  

There’s a couple of essentials (and nice to haves!) 

Essential 

• Right to work in the UK. 
• 3–5 years’ experience in B2B marketing, ideally within IT services, SaaS or technology sectors. 
• Excellent verbal and written communication skills and the ability to influence across teams. 
• Proficiency in email marketing and CRM tools (HubSpot preferred, but training available). 
• Comfortable supporting the complete event/webinar process, start to finish. 
• Understanding of campaign reporting, tracking and analytics. 

Desirables 

•    Full UK Driving license. 

•    Familiarity with Microsoft 365 or Managed IT Service environments. 

• Basic graphic/content creation (Canva, Adobe Suite) a bonus. 

That’s About You, But What About Us? 

The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough. 

Why Work for Us? 

Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. 

Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies 2 Star "Outstanding" accreditation. However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future. 

That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. 

So, on top of the normal benefits, we think some of the amazing reasons to join us are: 

28 days of holiday, plus bank holidays = 36 days holiday total! – Prorated for part time employees. 

Option to sell back holiday* 

Salary Sacrifice Pension Scheme* 

Hybrid Working (3:2 model, meaning two days working from home)* - After probation which is 6 months 

A pro-active team of staff who organise regular social events and sporting activities – This includes a Mid-Year and Year End Appreciation Party. We also have a number of themed office days including for Pancake Day and also to support our chosen charity 

A friendly inclusive environment across the whole office – we really are a great bunch! 

Enhanced Maternity Pay * 

Enhanced Paternity Pay * 

Enhanced Bereavement Leave, with our “Time to say goodbye leave” 

Free lunches 

Casual business dress code (with option to choose from our free workwear wardrobe selection) 

Christmas Thank You Bonus * 

Support and guidance from your very first day! 

Tailored Training Plans to support success in your role. 

Personal Development Plans to support career advancement. 

On-site parking 

Company Sick Pay * 

Wellness activities  

* Length of service / eligibility criteria 

Sound Like Your Kind of Job? 

Then don’t wait. If you’re ready to hit the ground running and bring brilliant marketing to life for our customers, apply now and show us what you’ve got.