This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Where Your Purpose Accelerates Our Mission
As a Customer Operations Specialist, you will play a critical role in ensuring patient information and cardiac monitoring data are accurately processed and entered into company systems. This is where your work supports timely patient care by maintaining data integrity, managing inbound customer inquiries, and ensuring the proper handling of cardiac monitoring devices and related records. Success in this role is measured by accuracy, productivity, compliance, and the timely processing of incoming products and information.
What You'll Do
- Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
- Organize, scan, label, and process incoming CAM products and records to support daily operations.
- Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
- Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
- Document customer interactions, correspondence, and case details within company systems.
- Identify and escalate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
- Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
- Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.
What You'll Bring
- High school diploma or equivalent.
- Experience using computer systems for data entry, documentation, and record maintenance.
- Proficiency with Microsoft Office applications.
- Experience working with multi-line phone systems or handling inbound customer inquiries.
- Ability to maintain confidential and sensitive patient information in compliance with company policies.
- Ability to accurately process and manage high volumes of information and documentation.
- Ability to lift, move, and carry items weighing up to 50 pounds, with or without reasonable accommodation.
- Ability to complete assigned tasks with or without reasonable accommodation.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.15 per hour.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Skills Required
- High school diploma or equivalent.
- Experience using computer systems for data entry, documentation, and record maintenance.
- Proficiency with Microsoft Office applications.
- Experience working with multi-line phone systems or handling inbound customer inquiries.
- Ability to maintain confidential and sensitive patient information in compliance with company policies.
- Ability to accurately process and manage high volumes of information and documentation.
- Ability to lift, move, transport, and handle items weighing up to 50 pounds, with or without reasonable accommodation.
- Authorization to work for any employer in the U.S. (no visa sponsorship available).
- Ability to complete assigned tasks with or without reasonable accommodation.
Baxter International Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baxter International Inc. and has not been reviewed or approved by Baxter International Inc..
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Healthcare Strength — Health coverage begins on day one and includes medical, dental, and company-paid life and disability, indicating robust protection. This breadth of coverage is positioned as a strong component of the total rewards package.
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Retirement Support — A 401(k) with company match and related retirement programs support long-term savings. An additional savings infrastructure enhances overall financial security for many roles.
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Leave & Time Off Breadth — PTO scales with tenure and is complemented by paid holidays and meaningful paid parental leave. The scope of time-off programs contributes to a well-rounded benefits offering.
Baxter International Inc. Insights
What We Do
Every day, millions of patients, caregivers and providers around the world rely on Baxter’s leading portfolio of diagnostic, critical care, nutrition, kidney care, hospital and surgical products and solutions. For 90 years, we’ve been making an impact at the critical intersection where innovations that save and sustain lives meet the healthcare providers who make it happen. With products, therapies and digital health solutions available in more than 100 countries, Baxter’s employees worldwide are now building upon the company’s rich heritage of medical breakthroughs to advance the next generation of transformative healthcare innovations. We welcome Hillrom to Baxter, where we are uniting to advance patient care worldwide. We’re building on the strengths of two historically innovative and socially responsible companies that will better serve our patients, customers and communities.
