Customer Operations Manager

Posted 4 Days Ago
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London, Greater London, England
Mid level
Software
The Role
The Customer Operations Manager will oversee and enhance company operations, ensuring efficiency and compliance with quality standards. Responsibilities include analyzing metrics, optimizing operational systems, managing resources, and supporting strategic objectives while leading a team and interacting with clients for feedback.
Summary Generated by Built In

About the Operations Manager position

We are looking for an experienced Operations Manager to help us with planning, directing and coordinating our company’s operations. Your responsibilities will include improving efficiency, performance, productivity and profitability using effective approach and tactics. Besides, you will lead a team of managers, training managers, and other administrative personnel.


Operations Manager responsibilities are:

  • Monitor company's operations and analyze their metrics, such as: cost effectiveness, time, correctness and so on

  • Review and optimize existing operational systems, processes and best practices

  • Oversee the compliance of operations with specifications and quality requirements

  • Work to support the achievement of company’s strategic and operational objectives

  • Analyze financial data/statements and use them to improve profitability

  • Conduct quality controls and monitor production KPI’s

  • Organize materials purchases, inventory planning and ensure warehouse efficiency

  • Recruit, train, supervise and appraise human resources

  • Interact with clients and personnel to retrieve the feedback


Operations Manager requirements are:

  • 3+ years' experience of working on an Operations Manager position

  • Profound experience with business and financial procedures, including budgets, forecasting etc.

  • Profound experience of budget development and oversight

  • Excellent understanding of organisational effectiveness and operations management

  • Basic IT skills, including experience with databases, MS Office and so on

  • Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation

  • BS degree in operations management or other related area
The Company
HQ: Waltham, MA
399 Employees
On-site Workplace
Year Founded: 1997

What We Do

As a market leader in integrated talent management and learning solutions, PeopleFluent helps companies hire, develop, reward, and advance a skilled and motivated workforce. Deployed separately or as a suite, our software spans recruitment, performance, compensation, succession, and learning—tailored for either large or mid-enterprise organizations. We deliver unmatched functionality and flexibility, recognized by leading analysts, to develop people, drive performance and deliver results. Our talent solutions unify talent processes within a collaborative experience that enables HR and L&D teams to guide managers and employees with contextual learning—right in the flow of work.

A part of Learning Technologies Group plc (LTG), PeopleFluent provides world-class service and an unparalleled ecosystem of partners to optimize employee experience, employer brand, and business results.

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