Founded in 2020 in Greece, Harbor Lab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, AI-powered SaaS platform transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping.
But we don’t stop there. Harbor Lab also powers a thriving Marketplace, connecting Principals with a global network of vetted Port Agents and Vendors.
At Harbor Lab, people come first. Our culture is anchored in ambition, trustworthiness, genuine care, and agility—values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a Best Workplace (2021, 2022, 2023) and recently certified as a Great Place to Work (2024).
If you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation—we’d love to meet you.
ABOUT THE ROLEWe are expanding our Customer Delivery team and are looking for a Customer Operations Coordinator to support the execution and coordination of operational activities across our customer base.
In this role, you will be responsible for ensuring that operational requests are handled in a structured, timely, and reliable way, from initiation through to completion, while supporting clients through onboarding activities and ongoing needs.
You will work closely with internal teams to coordinate tasks, monitor progress, and maintain clear communication with customers on operational matters. The role requires a consistent and detail-oriented approach, with a focus on ensuring that tasks are followed through and completed without gaps.
WHAT YOU WILL BE DOING- Coordinate and execute day-to-day Customer Delivery operational activities
- Manage internal requests from creation through to completion, ensuring proper tracking, follow-up, and timely resolution
- Prepare and organize data and information to support customer needs
- Set up and maintain platform environments for onboarding and ongoing customer use
- Deliver training and refresher sessions to customers as needed
- Maintain clear and structured communication on operational topics (e.g. access, updates, deliverables)
- Ensure documentation is accurate and up to date
- Maintain consistency across workflows and processes
- Contribute to a structured and reliable operational environment where tasks are fully completed and effectively communicated
Requirements
We would love to hear from you if you have:
- Bachelor’s and Master’s degree (Business, Engineering, Shipping, IT or related field)
- Up to 4 years of relevant experience
- Strong organizational skills and attention to detail
- Comfort working with multiple systems and digital tools
- Ability to manage multiple tasks and follow them through to completion
- Clear and structured communication skills
- Professional proficiency in English and Greek (written and spoken)
- A methodical and reliable approach to work
- A mindset oriented towards improving processes, including ability to automate repetitive tasks
Benefits
WHAT WE OFFER
- Attractive compensation package based on experience and skillset
- 30 days of paid annual leave
- Comprehensive private health insurance coverage for your entire family
- Hybrid way of work
- Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions
- Cool start-up environment (with swag, and much more)
Equal Opportunity Statement
Harbor Lab is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Data Protection (GDPR)
Harbor Lab collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). The information provided as part of your job application will be used solely for recruitment purposes. Your data may be retained in our talent database for future opportunities. You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].
Right to Work
By applying for this position, you confirm that you have the legal right to work in the European Union.
What We Do
HarborLab is transforming Port Cost Management with an AI-powered digital platform that simplifies Disbursement Account (DA) analysis for the maritime industry. By leveraging automation and real-time data, vessel operators can efficiently manage thousands of port calls—ensuring precise cost estimates, seamless expense validation, secure payments, faster claims processing and data-driven decision making. Beyond port cost optimization, HarborLab’s Marketplace connects Principals with top-tier Agents worldwide, elevating Husbandry Services quality and enhancing transparency and efficiency across every port call. Whether for cargo operations or husbandry services, HarborLab delivers cutting-edge solutions that drive smarter, more efficient maritime operations
