About Flo Energy
Hi, we are Flo! We are on a mission to switch as many people and businesses as possible to affordable, renewable solutions.
We began in a small shophouse in Singapore and have grown rapidly ever since, expanding into Australia with even bigger plans ahead.
Unlike other retailers, we have built our own best-in-class energy platform entirely in-house. Designed specifically for the sector, it automates complex processes and keeps costs down, letting us offer genuinely affordable products to our customers.
Behind Flo is a diverse team of passionate engineers, data scientists, operators, and energy experts. We come from different backgrounds, but we are united by the shared goal of creating a more sustainable future. If you want to make an impact and help accelerate the renewable energy transition, we would love to meet you.
Find out more about us on https://floenergy.sg/business
About the role
We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.
What you'll do
- Manage day to day business processes using Salesforce
- Act as the first point of contact to attend to customer queries
- Focus on back-office and billing related operations
- Follow through on customer issues, monitoring and continuously improve customer experience
- Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
- Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
- Go above and beyond to deliver a stellar customer experience
- Inspire others to deliver excellent customer service
- Manage any other ad-hoc operations projects
You will be a good candidate if you
- Knowledge of appropriate usage of Salesforce
- Relevant customer operations experience and feel you have what it takes to be successful in this role
- Eagerness and sincerity to help resolve customer issues
- Excellent written and verbal communication skills
- Great attention to detail, maintaining accuracy and speed
- Strong interpersonal and management skills to collaborate and create excitement through value addition
- Strong integrity and work ethics
- Ability to excel independently with a strong sense of ownership
- Interest in renewable energy
Extra points if you
- Have relevant exposure to the energy market
- Possess a basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
- Creative thinking ability with proven problem-solving skills
- Are tech-savvy
Culture & Benefits
- An exciting start up position where you can make an impact
- The opportunity to work closely with senior leaders and make a visible impact as the business scales
- Work in an open-minded and dynamic environment
- Support for professional development and continuous learning
- Five weeks annual leave and great work-life balance
Skills Required
- Knowledge of appropriate usage of Salesforce
- Relevant customer operations experience
- Eagerness and sincerity to help resolve customer issues
- Excellent written and verbal communication skills
- Great attention to detail, maintaining accuracy and speed
- Strong interpersonal and management skills to collaborate
- Strong integrity and work ethics
- Ability to excel independently with a strong sense of ownership
- Interest in renewable energy
- Relevant exposure to the energy market
- Basic understanding of cross-functional processes and financial concepts related to sales and cost to serve
- Creative thinking ability with proven problem-solving skills
- Tech-savvy
What We Do
We want you to feel good about using energy the way you need to today, as part of the journey to a more sustainable tomorrow. Flo believes the energy market needs to change. It needs to move away from expensive, dirty energy and give customers what they want: sustainable, renewable electricity that doesn’t break the bank. We want to give our customers the chance to contribute to the global renewable energy transition through our product offerings. Flo is driven by technology—it’s in our DNA. Unlike other retailers, our best-in-class energy platform is developed in-house by our own team. This allows us to keep our costs down and share those savings with our customers. With technology at the heart of everything we do, we are working towards our mission: switching as many people and businesses as possible to affordable, renewable electricity.
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