What You'll Do:
- Support and resolve user issues and inquiries in a professional and timely manner
- Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
- Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Provide technical assistance to fans regarding our mobile application
- Review and approve player deposits and withdrawal requests
- Ability to use and understand our internal admin tools, review accounts, troubleshoot bugs, and resolve issues
About You:
- 1+ years’ experience in customer service or customer experience focused role
- Detail oriented with the ability to make data-driven decisions to improve customer communication performance
- Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
- Experience with payment providers (PayPal, Online Banking, card processing)
- Experience working with Customer Support tools like Salesforce, Zendesk etc.
- Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
- Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
- Ability to multitask efficiently and effectively
- Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities
Bonus Points
- A lifelong, passionate sports fan with a deep understanding of how to engage fans
Benefits @ Betr:
- Competitive compensation and equity ownership
- Medical, Dental, Vision (80% coverage from Betr)
- 401K to participate in
- Generous, Unlimited Time Off Policies
- Full equipment setup
- Opportunity to work alongside the best in the industry at our collaborative warehouse in Miami
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What We Do
Founded in 2022 by Joey Levy and Jake Paul, Betr is a leading sports gaming and sports media company focused on enhancing the consumption of sports through entertainment.
Betr's gaming products are differentiated through a unique product experience with a simplified user interface that is catered to the casual sports fan, enabling Betr to capture more of the under-penetrated online gaming addressable market. Betr began with a beta version of its Online Sports Betting (OSB) product, which only offered microbetting markets such as the next play in a football game or the next pitch in a baseball game, before launching its real-money Daily Fantasy Sports (DFS) product, Betr Picks, in 24 states. Betr plans on launching its V1 Sportsbook product with full sportsbook capabilities ahead of the 2024 NFL season, as well as its iGaming vertical with the launch of Betr Casino by the end of 2024.
Betr's media division, Betr Media, is the fastest growing sports betting media brand in the United States that has grown to over 2.5 million followers, 2.4 billion impressions, and 127 million engagements across its social channels since publicly launching in August 2022. Betr Media is able to effectively reach and engage its audience at scale given its large social following coupled with its unique combination of in-house media talent and production, with an emphasis on original short-form video content.
Betr is backed by Fuel Venture Capital, Aliya Capital Partners, Roger Ehrenberg/IA Sports Ventures, Florida Funders, 8vc, Anti Fund, 305 Ventures, and many others.
