Customer Operations Associate

Join us as we empower the world to work out, creating healthier lives together.
About the Opportunity:
Our Customer OperationsAssociate is responsible for serving the needs and fulfilling the expectations of Life Fitness customers. The Sales Support Associate will be the main point of contact for the customer from the acceptance of an order through its successful delivery and installation. This individual will manage all aspects of the order to ensure that the customer receives the right products, at the right location, at the right time, and is satisfied with the experience of using Life Fitness as a vendor for fitness equipment.
**this is a hybrid position based out of our Global HQ in Rosemont, IL - M/F remote and T-Th are in-office collaboration days** #LI-Hybrid
PRINCIPAL RESPONSIBILITIES:

• Enters, schedules, and makes available to ship all sales orders for their respective customers accurately and timely.
• Finding Pragmatic Solutions to challenges related to product availability and lead time violations that risk meeting a customer's requested timeline.
• Review reports to ensure timely communication with customers at all required touch points as well as additional provide additional communication as needed.
• Makes order adjustments in response to changing customer needs, product changes including UpRev's, phase outs etc.
• Notifies consumer sales team of any order adjustments that the customer is making.
• Assumes the lead contact role with the customer; resolves any issues that may impede prompt delivery and successful installation of customer orders.
• Notifies customer and salesforce of issues that may prevent the customer from being fully satisfied; works to resolve these issues in a timely fashion.
• Maintains accurate records of all communication with customers and sales reps.
• Maintains order attachments and notes in the system to ensure that reports are accurate and meet supervisory review based upon departmental standards.
• Keeps abreast of current production schedules, product changes, and new product instructions as they relate to existing and new customer orders.
• Participates in the development of procedures for the Customer Operations function.
• Provides assistance to new employees when needed, fostering a team environment with a focus on rapid resolution for our customers.

QUALIFICATIONS (Education, Experience & Capabilities):

• Associates degree required; Bachelor's degree preferred.
• 1-3 years in customer service, order management, sales support or related function.
• Ability to work with a high volume of orders with accuracy and focus.
• Good time management skills.
• Heightened attention to detail.
• Great sense of urgency on handling customer inquiries and concerns with regards to their order(s).
• Ability to prioritize when more critical tasks or issues arise.
• Great written and verbal communication skills. Professional style of communication via e-mail and over the phone.
• Great collaborative and teamwork skills cross-functionally, including but not limited to transportation, shipping, sales, delivery & install, credit, etc.
• Great listening skills, empathy and patience while working with customers.
• Solid decision-making skills.

Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "[email protected]" for U.S. opportunities.
Life Fitness does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.