At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Customer Operations Associate (Order-to-Invoice) with French
In this role, a typical day will include:
- Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
- Act as a liaison between customers and internal teams (production, distribution) for order-related matters
- Ensure timely and accurate invoicing for all customers by accurate order entry practices
- Oversee complex return cases, including high-value credits and regulatory compliance.
- Analyse and resolve customer issues promptly, ensuring effective communication and resolution
- Act as escalation point for disputes related to billing, delivery, and returns.
- Manage customer complaints and dissatisfaction proactively to maintain loyalty.
WHAT YOU’LL BRING TO ALCON:
- Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
- English + French (proficient level).
- Experience in corporate environment, preferably in Shared Service or GBS.
- Knowledge of SAP or Sales Force, Excel skills.
What we can offer you:
- Truly international environment and daily interactions with colleagues from all over the world
- Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
- Attractive compensation package (including bonus scheme) + language allowance
- Employment contract, full‑time position
- Hybrid work possibilities (3/2/weekly)
- Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Skills Required
- Minimum 1 year of professional experience in Customer Operations, Order to Invoice, Order to Cash, or Order Management
- Proficient English
- Proficient French
- Experience in a corporate environment
- Experience in a Shared Service or Global Business Services environment
- Knowledge of SAP or Salesforce
- Excel skills
Alcon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alcon and has not been reviewed or approved by Alcon.
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Retirement Support — Retirement benefits are framed as unusually strong, pairing a 401(k) match with an additional employer-funded retirement plan contribution. Stock purchase access and performance bonuses are also positioned as meaningful components of total rewards.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, life, disability, and mental health support. Distinctive vision-related perks, including free contact lenses in some cases, reinforce the perceived strength of the health-and-wellness offering.
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Leave & Time Off Breadth — Time-off offerings are characterized as robust, including paid holidays, PTO/vacation, paid sick time, and parental leave. Flexible time off for certain exempt roles and reported year-end shutdown periods further strengthen perceived coverage.
Alcon Insights
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
