Customer Onboarding Specialist

About Creatify

Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.

In just 18 months, we’ve surpassed $10 million in ARR, serving over 1.5 million users across 10,000+ teams. Leading brands—including Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes.

We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company, TechCrunch, Bloomberg TV, and our recognition as one of IVP Enterprise AI 55 in 2024.

Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI.

About the role:

As our first Training and Education Lead, you’ll build and lead Creatify Academy — a comprehensive learning platform for advertisers, brands and agencies pushing the boundaries of AI-powered content creation. You’ll serve as the face of customer education, designing tutorials, live webinars, and cohort-based trainings that make our tools approachable and actionable.

Your work will directly drive awareness, increase conversions, and boost retention by equipping customers with the knowledge and confidence to succeed. You’ll become a subject matter expert on how AI is transforming video advertising, from empowering small independent business owners to redefining workflows at the highest levels of a Fortune 500 brand. If you have a passion for education and generative AI — and you love breaking down complex topics into clear, engaging lessons — this role is for you.

Key Responsibilities:

• Creatify Academy: Own and expand Creatify Academy as the centralized hub for customer learning across Creatify and AdMax, designing structured learning paths that serve customers at every stage.

• Cohort Training: Design and lead hands-on, cohort-based training programs that foster deep product mastery, community, and peer-to-peer learning.

• Video Tutorials: Produce short-form video tutorials, product walkthroughs, and guided learning paths tailored to creators, editors, agencies, and businesses.

• Live Sessions: Host live onboarding sessions, webinars, partner events, and training workshops that bring product workflows to life and drive real-time product mastery.

• Self-Serve Resources: Partner with the Customer Support team to maintain and update Help Center articles, tutorials, and in-app guidance to support scalable self-serve learning.

• Customer Journey: Create educational content that inspires trial registrations, drives conversions to paid accounts, and keeps paying customers engaged through ongoing feature education.

• Cross-Functional Collaboration: Collaborate with Sales, Marketing, Product, and Support to identify customer challenges and inform high-impact training content that accelerates adoption.

• Internal Enablement: Develop internal training materials to onboard and upskill internal teams through product changes and new feature launches.

Requirements:

• 2+ years in education, training, or customer education roles, with a clear passion for teaching and breaking down complex concepts.

• Proven experience designing and leading cohort-based learning programs that deliver measurable, transformational learning outcomes.

• Experience delivering virtual training to large groups of customers on a recurring basis (weekly or ongoing cadence).

• Natural communicator who thrives in front of a live audience and is confident on camera.

• Exceptional ability to simplify technical or complex tools into clear, approachable lessons that resonate with diverse learners.

• Proficient with video editing tools such as Descript, CapCut, Premiere, Final Cut, or similar; familiarity with Creatify is a strong plus.

• Deep understanding of how performance marketers, creative team work, especially in short-form video.

• Highly organized, self-directed, and able to manage multiple projects from ideation through execution with minimal oversight.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.