About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
This is a full-time, in-office role at our El Segundo, CA headquarters.
What You'll Do
- Manage multiple customer onboardings at once, from contract through go-live
- Coordinate across internal teams and customers to keep each implementation on track
- Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
- Keep customer records accurate and ensure clean handoffs to Customer Success
- Adapt to evolving processes and help improve how we onboard customers
How Success is Measured
- Customers reach go-live on their target installation dates
- Reduction in average time from contract signature to go-live
- Readiness requirements complete before installation, with no day-of delays caused by missed setup
- Customer records accurate and current across all tracking systems
- Clean handoffs to Customer Success, with no missing account information
- Process gaps identified and flagged before they affect timelines
Must-have Qualifications
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
Nice-to-haves
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
Skills Required
- 2+ years of experience in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Exceptional organization and attention to detail
- Ability to manage multiple projects simultaneously, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication skills, including the ability to explain technical concepts simply
- Working knowledge of WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools such as HubSpot and monday.com
- Comfort working in a fast-changing startup environment with evolving tools and processes
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities, post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
What We Do
Circadia Health helps reduce preventable rehospitalizations and save lives across the post-acute care continuum. Our AI-powered early detection system combines proprietary sensor technology – the Circadia C200 System (FDA-cleared) for contactless respiratory, heart rate, and motion monitoring – with EHR data and care coordination. We are venture-backed and in a rapid growth stage. Our US headquarters is in Los Angeles, and we have just opened an office in NYC.
Why Work With Us
We fuse hardware, software, data science, and clinical services to provide a full-stack virtual care delivery model across SNFs and Home. We are a team of designers, engineers, clinicians, and scientists.
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