Content.co is a digital job marketplace platform that connects talented freelancers like you with businesses and individuals seeking creative skills. The interactive and engaging platform offers a dynamic space for you to showcase your unique talents and connect with incredible clients from around the globe.
Content.co is looking for a Customer Onboarding and Support Specialist responsible for providing end-to-end customer onboarding and support, ensuring a positive customer experience. You will resolve technical issues, create and maintain knowledge base articles, and offer tailored recommendations to meet customers' business needs. The ideal candidate has a strong background in customer onboarding and support within a SaaS company, excellent communication skills, and the ability to work independently.
RESPONSIBILITIES
- Take complete ownership of the end-to-end customer onboarding and support process.
- Deliver exceptional customer support experience to each customer.
- Resolve technical issues and provide troubleshooting solutions.
- Ensure customer issues are resolved from start to finish, including internal communication and recommendations on best practices.
- Create and maintain Knowledge Base Articles in text, graphic, and video formats for internal and external audiences.
- Offer relevant recommendations tailored to customers' specific business needs.
- Guide customers through the setup and administration of their Account to ensure a positive initial outcome.
REQUIREMENTS
- Experience in customer onboarding and support within a SaaS company, helping customers maximize their business potential using technology.
- Hands-on experience with cloud applications, such as CRMs, and related technologies.
- Familiarity with customer support software and practices (e.g., Intercom).
- Ability to work independently, manage time effectively, and prioritize tasks under pressure.
- Proven ability to deliver successful customer-facing presentations and engagements with strong communication skills.
- Apply customer success principles to drive customer satisfaction.
- Resolve customer service issues and handle complex problems strategically.
- Excellent written and verbal communication skills.
What We Do
Hire Digital helps enterprises and high-growth startups build and enhance their digital capabilities with a world-class network of digital marketers, developers, and designers. We have enabled companies like Philips, 3M, Roche, AXA, Unilever, and many more to reduce overheads and boost efficiency.
Our rigorous screening process enables us to curate top talents in as little as 48 hours with a first match success rate of 96%, helping our clients to accelerate time to market and achieve their business goals. Handpick talents and build your on-demand teams to gain control of your key priorities, plan seasonal resources, and launch pilots to success.
