The Role
As a Customer Lifecycle Consultant, you guide customers through their banking journey, ensuring exceptional support and personalized advice throughout their relationship with the bank.
Summary Generated by Built In
: As a
Customer Lifecycle Consultant within Bank, you will play a crucial role in
guiding customers through their banking journey. You will ensure that clients
receive exceptional support and personalized advice from the moment they open
an account and throughout their relationship with the bank.
Requirements
Job
Requirements:
- Minimum of 2-3 years of experience in customer service or a similar
role within the UAE.
- Prior experience in the banking or financial services industry,
especially in an Islamic banking setting.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Familiarity with CRM systems and the Microsoft Office Suite.
- Bilingual proficiency in English and Arabic preferred.
Benefits
Required
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Marketing,
or a related discipline.
- Certification in customer relationship management or a related
field is an advantage.
- A solid understanding of Islamic banking products and principles is
highly preferred.
Key
Performance Indicators (KPIs):
- Customer satisfaction and loyalty scores.
- Successful onboarding of new customers and reactivation of inactive
accounts.
- Customer retention and growth metrics.- Timeliness and
effectiveness in resolving customer inquiries.
Meeting
and exceeding individual and team performance targets related to customer
lifecycle management
Skills Required
- Minimum of 2-3 years of experience in customer service or a similar role
- Prior experience in the banking or financial services industry
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Familiarity with CRM systems and the Microsoft Office Suite
- Bilingual proficiency in English and Arabic preferred
- Bachelor's degree in Business Administration, Finance, Marketing, or a related discipline
- Certification in customer relationship management or a related field is an advantage
- Solid understanding of Islamic banking products and principles
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Raqmiyat is a leading Systems Integration and IT Services company founded in 1983 in the United Arab Emirates, providing world-class business solutions, digitization, digital banking, business automation, and technology consulting.
