- Administer pricing updates and end dating obsolete products in ERP system.
- Communicate with entire CX team when items are removed from price lists.
- Support Sales Operations team with updating incentives-based price lists.
- Identify pricing issues, and work with CFL team to resolve.
- Works closely with customer and IT to resolve backend EDI transmission failures.
- Update weekly and monthly call statistics reports and provide to CX leaders.
- Attend daily production meetings to track and communicate potential products delays to the Field and CFL teams.
- Process the monthly Distributor Warranty report to communicate monthly spend to team.
- Provide customer service via email and over the telephone.
- Partner with Sales Managers to resolve customer inquiries and issues.
- Work with customers to resolve shipment errors, including product shortages and overages.
- Assist CFL team with resolving customer product returns, including overstock and freight damages claims.
- Function as a back-up CFL Advocate for other regions when necessary.
- All other duties as assigned.
- Must be able to work with minimal supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Good written and pleasant verbal communication skills
- Must have advanced Excel skills, frequent use of pivot tables, vlookups, and other complex formulas.
- Must have 5 years experience delivering customer service with a positive attitude and cheerful disposition.
- Must be able to type 50 WPM.
- 2 weeks of paid vacation
- 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
- 11 paid Holidays
- Full range of health benefits including medical, dental & vision, short & long-term disability
- 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
- Health and wellness programs / gym reimbursement
- Educational assistance up to $7,000 per year
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
- Generous product discounts
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What We Do
We’re an industry‐leading, global company with a legacy of innovation. Our reach extends worldwide across both the residential and commercial pool and wellness markets. We now have over 7,000 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody the passion for results, teamwork, and user focus that get us there.
Why Work With Us
Our company culture is what makes us all look forward to coming to work each day. It’s innovative, energetic, ambitious — and dare we say — FUN. Built on a solid foundation of corporate values that prioritize our employees and customers, our values are the code by which we live and breathe — not just writing on the wall.
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