Job Description:
As a Customer Issue Resolution Analyst (German Speaker) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.
This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.
What You’ll Experience in This Role
As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.
What You’ll Do
Own and resolve customer issues across the Order-to-Cash journey.
Investigate concerns, identify root causes, and drive the right next steps.
Communicate with customers in your designated language and in English.
Work across global teams to solve issues and improve the customer experience.
Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.
What You’ll Gain
Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
Career growth with 3M, a global science company making meaningful impact.
We’re looking for:
Proficient in the English and German language (speaking, reading, writing, and listening)
Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
Communicate clearly, solve problems effectively, and keep the customer at the center.
Are detail-oriented, adaptable, curious, and willing to learn how global business works.
Have ERP experience, which is an advantage but not required.
Build a Career with Purpose at 3M
At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.
Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.
Build global experience, solve real challenges, and grow your career with 3M.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Skills Required
- Proficiency in English and German, including speaking, reading, writing, and listening
- At least 1 year of experience in customer service, customer support, order management, supply chain, logistics, shared services, or a related field
- Clear communication and effective problem-solving skills
- Detail-oriented, adaptable, curious, and willing to learn global business processes
- ERP experience
What We Do
3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more. 3M touches virtually every part of your life. Our people and technology make the impossible, possible. Every day we apply our science to enhance people’s lives. This is 3M Science. Applied to Life.™
