Customer Implementation Manager - US

About Incision
Operating rooms are under pressure. Staffing shortages, increasing procedural complexity, and growing demand for care make it harder than ever for hospitals to keep perioperative teams prepared and supported.

At Incision, we help hospitals improve how perioperative teams access knowledge, learn, and perform. Incision Assist helps surgical teams work with greater confidence and consistency by providing instant access to the information they need before and during procedures. Through MySPD and Academy, we support sterile processing and perioperative professionals with practical, accredited education that strengthens knowledge and performance across the surgical pathway.

Today, hospitals in more than 20 countries use Incision to onboard staff faster, preserve critical knowledge, strengthen team collaboration, and improve operational performance.

Working in Incision

💙 Impact & Quality: We strive for innovation and excellence in everything we do.

📚 Learning & Growing: We share knowledge, learn from one another, and continuously develop ourselves.

🤝 Collaboration: We work together, support each other, and celebrate our successes as one team.

Why we're hiring
To strengthen our team, we are looking for a Customer Implementation Manager – Support with a background as a Circulator/Scrub Nurse, based in the US.

In this role, you will work closely with our current Implementation Managers to help ensure smooth and efficient hospital projects. Leveraging your OR experience, you’ll support backend implementation tasks that allow our Implementation Managers to stay focused on driving projects forward with our hospital partners.

Your responsibilities will include ensuring the accuracy and quality of data entered into the app, preparing project materials, and handling configuration or administrative steps that keep implementations on track. You’ll also assist with aligning hospital data and workflows, contribute to continuous improvement of our Incision Assist app, and provide additional support to hospital staff where needed.

This is an important supporting role within the team, designed to enhance efficiency, quality, and speed of our implementations — helping our customers and our team achieve success.

Your Role

• Support the implementation and rollout of Incision's solutions for hospital partners.

• Collaborate with customers to understand their needs and translate them into practical applications in our products, particularly the Incision Assist app.

• Provide training and support to surgical personnel, surgeons, and other medical staff in using our technology.

• Create medical content and review protocols for the app, ensuring they meet customer requirements.

• Support large projects and oversee organization and completion on agreed timelines.

• Continuously work on improving customer satisfaction and implementation processes.

• Collaborate with other departments within Incision to further develop the app and our products.

• Travel as needed to various locations worldwide for installations, training, and support.

• Remote work from home.

You'll bring

• You have at least 5 years of experience as a Surgical Circulator/Scrub Nurse.

• You have fluency in English, both spoken and written.

• You have a tech-savvy mindset and are comfortable with computers and software, fluent in Google and Microsoft Programs.

• You have a strong customer-oriented mindset, teamwork skills, and problem-solving abilities.

• You have a passion for understanding customer needs and can translate them into practical applications in our products.

• You have the ability to work independently and manage processes efficiently to meet deadlines.

• You have the willingness to occasionally travel nationally for work.
  

What We Offer

🚀 The opportunity to make a meaningful impact on the future of healthcare.

🏢 A role within a fast-growing international healthtech scale-up.

🌍 Collaboration with an ambitious international team working at the intersection of healthcare, technology, and education.

📚 Learning & Development: access training, courses, and growth opportunities.

🌈 A diverse and inclusive workplace where everyone is valued and empowered to thrive.

📈 Professional development opportunities, with room for continuous learning, training, and career growth.

💻 A modern workplace, including a laptop and home office equipment.

💡 A pension plan, commuting allowance, and access to OpenUp.

🎉 Regular team activities, knowledge-sharing sessions, and social events.

If you're ready to use your OR expertise in a new and exciting way, apply today and become an ambassador for our Assist app in the OR, helping to shape the future of surgical education!