Join an innovative and diverse team revolutionizing one of the biggest industries in the world!
HiOperator's mission is to elevate the customer-service experience by giving excellent tools to the agents who make things happen. We are People Talking to People!
With tightly built automation, our one-stop platform puts people and tech in the right places, minimizing tedious tasks for you and maximizing quality production for our clients. Your human perspective and judgment are applied where they’re most effective—and critical.
Our momentum has been strengthening steadily since 2020, and we seek motivated individuals to help us build a revolutionary standard of service in our Dallas office. We look forward to having you try your hand at joining our tight-knit, collaborative team, where you'll use cutting-edge software, learn a ton, and have some fun along the way!
Your key priorities:
- Solve customers’ problems, via email/chat for a variety of clients.
- Achieve key standards in customer satisfaction and performance.
- Work closely with leaders to improve our software and operations.
You're a great match if you:
- Excel in a high-standards, fast-paced environment.
- Type 40+ wpm with 99% accuracy!
- Are dependable: you show up ready to roll every day!
- Are a quick learner – our agents serve multiple clients, with evolving policies and procedures.
- Take ownership in solving problems.
- Are tech-savvy and comfortable using the Google Workspace suite.
- Read, comprehend, and write in English.
Shift Options:
- Saturday to Tuesday, 7am – 6pm
- Monday to Friday, 2pm to 11pm
You can expect:
- Opportunity for growth at a rapidly growing startup
- Performance-based, people-oriented workplace
Benefits:
- Medical, dental, and vision benefits
- Free parking
- Free onsite gym
- Fantastic 19th-floor view, with an awesome break room!
Visit us to learn more! https://www.hioperator.com
This is not a remote position; our entire team works in the office!
Job Type: Full-time
Pay: $17.00 per hour
Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
HiOperator is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Please note: We will never invite you to join a Google Hangout or similar resources, ask you to purchase your own equipment, or make you pay a fee to apply, and we will never send you an email from a third-party email service such as Yahoo or Gmail. If you are suspicious of a job posting, please verify that the posting is also listed on our official website.
Skills Required
- Ability to solve customer problems via email/chat.
- Typing speed of 40+ wpm with 99% accuracy.
- Dependability and regular attendance.
- Quick learner able to adapt to evolving policies.
- Tech-savvy and comfortable using Google Workspace.
- Proficiency in reading, comprehending, and writing in English.
What We Do
HiOperator provides customer support as a service. Banish your ticket backlog and free up your in-house team for higher level tasks. We are a YCombinator S16 and 43North company based in Buffalo, NY.
