We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:
- Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
- Keep users informed about our products, features, and any updates by communicating with them.
- Liaise with internal and external stakeholders to ensure seamless service delivery.
- Fresh graduates in Finance, Accounting, Business Management, or any related fields.
- Strong interest in investment and capital markets (preferably in stocks).
- Excellent written and verbal communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Able to type quickly with minimal errors.
- Customer-oriented mindset with a passion for delivering excellent service.
- Willing to work in a shifting arrangement.
- Having a capital market license is a plus.
- Supportive teammates
- Health insurance benefits
- Self-development activities that support careers
- Broaden your knowledge in financial investment
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What We Do
We are a startup company with a mission to increase financial literacy in all circles of society through the most optimal investment technology. Our platform enable both beginners and advanced users to invest effectively. We believe that everyone has an equal opportunity to invest in the right way to achieve a better future.
If you have the same mission to #TumbuhBersama with us, we want to know you better!
