We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry-level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.
As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well-informed — whether they're asking questions about their policy, filing a claim, or just trying to understand their coverage.
What You'll Be Doing:Respond to customer inquiries via phone, email, and chat in a professional and positive manner
Assist policyholders with claim updates, coverage questions, and claims process
Document all customer interactions accurately in our system
Collaborate with internal teams to ensure customer issues are resolved efficiently
Deliver top-tier service that builds customer loyalty and trust
High school diploma or equivalent required; some college is a plus
Excellent communication skills — you know how to listen, empathize, and explain clearly
Strong attention to detail and problem-solving skills
Comfortable using basic computer programs and learning new software
A team player who’s also self-motivated and able to work independently
Prior customer service experience is helpful, but not required
A willingness to pursue insurance licensing to expand your responsibilities and advance within the role
Comprehensive on-the-job training — we set you up for success
Supportive team environment that values growth and development
Opportunity to grow within the company (we love to promote from within)
Skills Required
- High school diploma or equivalent required
- Excellent communication skills
- Strong attention to detail and problem-solving skills
- Comfortable using basic computer programs and learning new software
- A team player who's self-motivated and able to work independently
- Prior customer service experience
- Willingness to pursue insurance licensing
What We Do
Brush Claims: Revolutionizing Insurance Claims with Cutting-Edge Tech & Exceptional Service Welcome to Brush Claims - your trusted partner in the world of insurtech. We are a pioneering claims solution firm, leveraging over 30 years of industry experience and innovative technology to deliver a top-tier claims experience like no other. At the heart of our operation is Hubvia, our groundbreaking suite of insurtech solutions designed to streamline the claims process, making it quicker, more efficient, and customer-centric. Our areas of expertise include: 🔹 Third Party Administration: Streamlining claims management to ensure smooth and efficient service. 🔹 Inside Staff Augmentation: Providing additional resources to bolster your in-house team's capabilities. 🔹 Data-Driven Settlement Solutions: Harnessing the power of data to provide fair and accurate claim settlements. 🔹 Virtual and Desk Adjusting: Offering flexible adjusting options to suit every need. 🔹 Loss Consulting: Providing expert advice to mitigate losses and manage risk effectively. We pride ourselves on delivering an exceptional experience to our clients and their policyholders. With Brush Claims, you're not just getting a service provider - you're gaining a partner that's committed to your success. Join us on our mission to redefine the insurance claims process. Connect with us today!
