Ready to find the right role for you?
Salary: Competitive Salary plus excellent Veolia benefits
Hours: 40 hours per week
Location: Cannock Staffordshire
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
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25 days of annual leave
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Access to our company pension scheme
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Discounts on everything from groceries to well known retailers
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Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
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One paid days leave every year to volunteer and support your community
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Ongoing training and development opportunities, allowing you to reach your full potential
What will you be doing?
You will coach, train and motivate a team of customer service representatives as they answer questions, handle complaints, and provide support for Veolia customers.
The Customer Experience Supervisor will assist in hiring and training employees, monitoring, supporting and guiding the representatives progress, and coaching them to cultivate knowledge and skills to provide an excellent customer service experience to Veolia customers.
What are we looking for?
- Previous, proven team management experience, including coaching skills, ideally within a contact centre environment
- Ability to deal with demanding customers and escalations with excellent telephone etiquette
- You will be an energetic and motivating individual, bringing creative thinking and attention to detail to the role
- Excellent written & verbal communication, with strong interpersonal skills and proven ability to work under pressure
- You will be focused and self motivated, as well as patient and able to effectively handle conflict situations and provide empathy
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
What We Do
Veolia UK provides solutions for ecological transformation. We are a company of almost 14,000 employees, although we prefer to think of ourselves as “resourcers”. Every day across the country our “resourcers” design and deploy useful and concrete solutions, which help our customers fight against climate change, prevent pollution of our water and create a circular economy where nothing goes to waste.
Every year, we serve around 1.8 million people through our municipal wastewater contracts. We complete over 400 million waste collections across our Local Authority contracts, serving over 3 million residential properties; and we treat over 1.5 million tonnes of commercial and industrial waste from our 85,000 private customers. We also produce over 560 MWe of renewable and low carbon electricity, to power over 1.3 million homes.
Veolia UK is an exciting and innovative place to work, but don't just take our word for it - we were named as one of the top 10 'Very Big Organisations' to work for in The Sunday Times' Best Places to Work 2024. We're resourcing the world through our purpose of ecological transformation, and we're doing this by working together to constantly progress. We are reinventing the way things work to reduce our environmental impact and increase efficiency, whether in the reuse of wastewater or the recovery of waste, such as plastics. At the same time, we anticipate the needs of tomorrow with innovative solutions that will decarbonise our energy and heating demands. We do this through the development of microgrids and energy management through our Hubgrade solution, which optimises the management of resources using digital and artificial intelligence.
We are driven by optimism and passion, not to see the world as it is, but how it should be; and we are tenacious in our efforts to achieve our goals.
These aren't just empty words
