The Role
Provide compassionate, in-person customer support from intake through training and ongoing assistance. Manage high-volume email and phone inquiries, document interactions in CRM, coordinate onboarding with clinicians and vendors, process orders and purchase documentation, schedule trainings/demos, and ensure regulatory compliance.
Summary Generated by Built In
At Mobius Mobility, we’re not just building technology, we’re redefining what mobility and freedom can look like. Our mission is to empower individuals with mobility challenges to access more of their world with independence and confidence. The ibot® Personal Mobility Device (PMD) is our breakthrough solution: a single, versatile device that eliminates the need to have multiple mobility aids. With six unique modes — including stair-climbing, 4-wheel, and balance mode — the ibot® enables users to move beyond the limits of ADA standards and experience a new level of freedom in their daily lives.
We are seeking a Customer Experience Specialist to serve as a trusted guide for our customers throughout their journey with Mobius Mobility. From intake through training and ongoing support, this role supports users with compassion, ensuring every interaction is responsive, respectful, and centered on empowering independence. This is an in-person role located in our Manchester, NH office.
The following responsibilities are expected to be performed efficiently and consistently:
We are seeking a Customer Experience Specialist to serve as a trusted guide for our customers throughout their journey with Mobius Mobility. From intake through training and ongoing support, this role supports users with compassion, ensuring every interaction is responsive, respectful, and centered on empowering independence. This is an in-person role located in our Manchester, NH office.
The following responsibilities are expected to be performed efficiently and consistently:
- Support a high volume of customer email correspondence and telephone calls, utilizing CRM software to document client interactions and contacts
- Support customer onboarding in partnership with prescribing doctors, seating clinicians, suppliers, and internal Mobius staff to ensure success
- Maintain and improve existing customer relationships
- Communicate with external vendors to acquire quotes, review for accuracy, and issue purchase orders
- Respond to user inquiries with empathy and professionalism
- Manage calendars and scheduling for user training and product demonstrations
- Ensure timely and accurate processing of customer orders, including all necessary documentation
- Uphold quality and regulatory compliance
- Associate degree or at least two years of experience in a customer service or support role. Experience working with individuals with disabilities preferred, but not required.
- Ability to clearly and patiently explain required insurance documentation and coverage
- Commitment to maintaining confidentiality when handling sensitive information
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities while maintaining quality and responsiveness
- Proficiency with computers and common business software
- Excellent written and verbal communication skills
- Ability to work collaboratively and contribute to team and organizational goals
- Valid driver’s license
- Ability to complete all tasks that require the use of a computer and office equipment
- Ability to navigate the facility and communicate effectively with employees, customers, and visitors
Skills Required
- Associate degree or at least two years of customer service/support experience
- Experience working with individuals with disabilities
- Ability to clearly and patiently explain required insurance documentation and coverage
- Commitment to maintaining confidentiality when handling sensitive information
- Strong organizational skills and ability to prioritize multiple responsibilities
- Proficiency with computers and common business software (including CRM software)
- Excellent written and verbal communication skills
- Ability to work collaboratively and contribute to team goals
- Valid driver's license
- Ability to complete tasks that require use of a computer and office equipment
- Ability to navigate the facility and communicate effectively with employees, customers, and visitors
- Uphold quality and regulatory compliance
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The Company
What We Do
Mobius Mobility LLC is dedicated to redefining freedom by empowering individuals with mobility challenges to live life on their own terms. The company develops the ibot® Personal Mobility Device (PMD), an advanced engineering marvel designed to reduce accessibility barriers by climbing stairs, navigating rough terrain, and elevating users to eye-level, thereby improving independence and accessibility for its users.
