Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints
Requirements
Bachelor’s degree in Computer Science, Engineering, or a related field.
4+ years of professional experience in Customer Experience (CX).
Strong understanding of customer journey mapping and customer experience methodologies.
Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.
Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.
Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.
Strong ability to collect, monitor, and analyze customer feedback and CX metrics.
Experience translating customer insights into actionable recommendations and process improvements.
Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.
Experience working with technology teams to improve digital customer journeys, including websites and self-service applications.
Strong analytical, communication, stakeholder-management, and problem-solving skills.
Ability to work effectively in a cross-functional and fast-paced environment.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field
- 4+ years of professional experience in Customer Experience
- Strong understanding of customer journey mapping and customer experience methodologies
- Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints
- Ability to analyze the end-to-end customer journey across the customer lifecycle
- Experience collaborating cross-functionally with Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance
- Ability to collect, monitor, and analyze customer feedback and CX metrics
- Experience translating customer insights into actionable recommendations and process improvements
- Ability to identify operational issues affecting pre-sales, post-sales, billing, installation, and service processes
- Experience working with technology teams to improve digital customer journeys, websites, and self-service applications
- Strong analytical, communication, stakeholder-management, and problem-solving skills
- Ability to work effectively in a cross-functional and fast-paced environment
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
